Service Delivery Manager

About Us   Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

About UsHectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

Job OverviewWe are seeking a seasoned IT service delivery expert to lead and enhance our IT service operations. As an IT Service Delivery Manager, you will oversee the daily operational activities of our support team, ensuring timely and effective resolution of incidents and service requests.Your primary responsibility will be to implement and maintain ITIL...

About DigitalXC AIDigitalXC is redefining IT operations through GenAI-powered automation. Our platform enables enterprises to accelerate digital transformation through intelligent self-service, self-heal, and workflow orchestration solutions. We are scaling fast and looking for an experienced Delivery Manager to lead our automation engagements and ensure...

Service Delivery Manager / Scrum Master Location: Chennai Experience: 10–12 years Your Role As a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across...

Service Delivery Manager / Scrum MasterLocation: ChennaiExperience: 10–12 yearsYour RoleAs a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering,...

Job Summary:We are seeking a seasoned Delivery Excellence Lead to oversee project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering, IT, operations, and business units.The ideal candidate will have a strong understanding of Agile...

Service Delivery Manager ResponsibilitiesEnsure SLA complianceManage client relationshipsLead service teamsResolve incidentsDrive process improvementsReport performanceEnsure complianceControl costsProvident fundHealth insuranceFood allowance

As a seasoned service delivery expert, you will be responsible for driving performance and network establishment.Key responsibilities include reducing Return to Base (RA) rates and improving product quality.You will serve as a single point of contact for service issues, ensuring timely resolution and improvement plans.Collaboration with Quality, Sales,...