Escalation Specialist
7 hours ago
Company Description
Al Fahad Enterprises is a diverse company engaged in various industries, including Tour & Travels, Organic Products, and many other services. The company is committed to providing high-quality services and products to its customers. Al Fahad Enterprises is known for its dedication to customer satisfaction and innovative business practices.
Role Description
This is a full-time on-site role for an Escalation Specialist with a trading background, located in Bengaluru. The Escalation Specialist will be responsible for managing and resolving escalations, providing exceptional customer support, and utilizing analytical skills to identify and address issues. The specialist will be required to handle communication effectively while working closely with different teams to ensure a high level of customer satisfaction.
Qualifications
- Experience in Escalations Management and Escalation skills
- Strong Analytical Skills
- Proficiency in Customer Support
- Excellent Communication skills
- Ability to work on-site in Bengaluru
- Bachelor's degree or equivalent experience in a related field
- Prior experience in the trading industry is a plus
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