Escalation Specialist

21 hours ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Al Fahad Enterprises is a dynamic organization operating across multiple industries, including Tour & Travels, Organic Products, and various other services. With a focus on providing high-quality offerings, the company is dedicated to meeting diverse customer needs. Al Fahad Enterprises is known for its innovation, customer-centric approach, and commitment to excellence.

Role Description

This is a full-time, on-site role for an Escalation Specialist located in Bengaluru. The Escalation Specialist will be responsible for addressing customer escalations, analyzing issues to provide effective resolutions, and ensuring customer satisfaction. The individual will also serve as a liaison between teams to resolve complex cases, facilitate communication, and help improve processes to prevent recurring issues.

Qualifications

  • Experience in Escalations Management and handling complex escalations
  • Strong Analytical Skills to assess and solve issues effectively
  • Expertise in Customer Support and fostering positive customer relationships
  • Excellent Communication skills, both written and verbal, for clear and empathetic interactions
  • Problem-solving abilities and a proactive approach to improving processes
  • Previous experience in a similar role is an advantage
  • Bachelor's degree in Business, Management, or a relevant field is preferred

  • Escalation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is a diverse company engaged in various industries, including Tour & Travels, Organic Products, and many other services. The company is committed to providing high-quality services and products to its customers. Al Fahad Enterprises is known for its dedication to customer satisfaction and innovative business...

  • Escalation Specialist

    20 hours ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Salary: Upto 5 LPA + IncentivesExperience:Must have 1-2 years Experience with Stock Market or Trading Industry as Customer SupportLocation: Bengaluru, OnsiteRole DescriptionThis is a full-time on-site role for an Escalation Specialist in the Stock Market/Trade Industry. The role is located in Bengaluru. The Escalation Specialist will be required to handle...

  • Escalation Specialist

    1 day ago

    Bengaluru, Karnataka, India Curefit Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Customer Service Escalation Specialist, your main responsibility will be managing complex member issues, including critical complaints. You will need to focus on active listening and empathy to successfully resolve intricate cases and enhance customer satisfaction. Your expertise in navigating challenging situations through thorough...

  • Escalation Specialist

    1 day ago

    Bengaluru, Karnataka, India Trove Consulting Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Overview: The Escalation Specialist plays a crucial role in addressing and resolving customer issues that have been escalated to a higher level within the organization. They are responsible for handling complex customer complaints and ensuring that effective solutions are provided in a timely manner, ultimately contributing to customer satisfaction and...

  • Insurance escalation specialist

    5 days ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 3,84,000 per year

    Salary - 32kExp - 2 yearsRole DescriptionThis is a full-time on-site role for an Insurance Escalation Specialist located in Bengaluru. The Insurance Escalation Specialist will be responsible for managing insurance-related escalations, analyzing issues, ensuring timely resolution, and maintaining efficient communication with stakeholders. Additional...

  • Trading Escalation Specialist

    18 hours ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionAl Fahad Enterprises is a multifaceted business enterprise involved in various industries, including Tour & Travel services and Organic Products, among others. The organization is committed to delivering high-quality services and products tailored to meet diverse customer needs. With expertise in multiple domains, Al Fahad Enterprises...

  • Sr. Escalation Specialist, BRP Escalations

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...

  • Sr. Escalation Specialist, BRP Escalations

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DescriptionWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...

  • Sr. Escalation Specialist, BRP Escalations

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DESCRIPTIONWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...

  • Insurance escalation specialist

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,84,000 per year

    Salary - 32kExp - 1-2 yearsRole DescriptionThis is a full-time, on-site role for an Insurance Escalation Specialist based in Bengaluru. The individual in this role will be responsible for managing escalated customer cases and ensuring their resolution within defined timelines. Core tasks include analyzing escalation trends, providing prompt solutions,...