Trading Escalation Specialist
4 hours ago
Company Description
Al Fahad Enterprises is a multifaceted business enterprise involved in various industries, including Tour & Travel services and Organic Products, among others. The organization is committed to delivering high-quality services and products tailored to meet diverse customer needs. With expertise in multiple domains, Al Fahad Enterprises continues to expand its presence and impact across different markets.
Role Description
This is a full-time on-site role for a Trading Escalation Specialist, located in Bengaluru. The role involves managing and resolving trading-related escalations by collaborating across teams, addressing operational issues, and ensuring a high level of customer satisfaction. The Trading Escalation Specialist will handle escalated cases, analyze issues to determine root causes, and provide timely solutions while maintaining clear and professional communication with customers and stakeholders.
Qualifications
- Ability to effectively manage and resolve escalation cases
- Strong analytical skills to identify and address root causes
- Customer support experience with excellent communication abilities
- Experience in escalation management or relevant customer service domains
- Capability to work methodically under pressure and ensure timely resolutions
- Proactive and detail-oriented mindset with problem-solving skills
- Bachelor's degree in Business Administration, Communications, or a related field preferred
- Experience in trading or financial services will be an added advantage
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