Escalations (Trading)
2 days ago
Company Description
Al Fahad Enterprises is a dynamic organization involved in diverse business sectors, including Tours & Travels and Organic Products. The company is committed to delivering high-quality services across its offerings, ensuring customer satisfaction and trust. With a focus on integrity and excellence, Al Fahad Enterprises strives to make a meaningful impact in every market it serves. Join the team to contribute to this growing and innovative enterprise.
Role Description
This is a full-time on-site role for an Escalations (Trading) Specialist, located in Bengaluru. Responsibilities include managing and resolving customer escalations, analyzing trading issues, providing exceptional customer support, and maintaining clear communication with stakeholders to ensure timely issue resolution. The role also involves collaborating with different departments to identify root causes and develop robust solutions.
Qualifications
- Strong expertise in Escalations Management and handling escalation cases effectively
- Excellent Analytical Skills for problem-solving and identifying root causes
- Proven experience in Customer Support and providing top-quality assistance
- Exceptional Communication skills to liaise with clients and internal teams
- Ability to work well under pressure and prioritize tasks efficiently
- Prior experience in a trading environment is a plus
- Bachelor's degree in Business Administration, Finance, or a related field
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