Escalation Specialist

13 hours ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

Al Fahad Enterprises operates across multiple industries, offering services in Tour & Travels, Organic Products, and other diverse domains. The company is committed to delivering high-quality services tailored to meet the unique needs of its clients. With a focus on operational excellence and customer satisfaction, Al Fahad Enterprises has established itself as a trusted name. The organization values innovation and continuous improvement to remain competitive in its array of business ventures.

Role Description

This is a full-time on-site role located in Bengaluru for an Escalation Specialist (Trading). The Escalation Specialist will handle customer escalations, analyze complex issues, and ensure resolution within a timely manner. Key responsibilities include managing escalation processes, identifying underlying problems, liaising with internal teams, and maintaining open communication with stakeholders. The role requires excellent problem-solving and interpersonal skills to provide superior service and ensure client satisfaction.

Qualifications

  • Experience in Escalations Management and handling customer Escalations
  • Strong Analytical Skills to evaluate and address complex situations effectively
  • Customer Support expertise, ensuring timely and efficient resolution of issues
  • Outstanding Communication skills to interact with clients and internal teams clearly and professionally
  • Ability to work in dynamic environments and manage priorities effectively
  • Previous experience in a trading or related industry is preferred
  • Bachelor's degree in Business Administration, Finance, or a related field is advantageous

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