Escalation Specialist

1 week ago

Bengaluru, Karnataka, India Curefit Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role Overview: As a Customer Service Escalation Specialist, your main responsibility will be managing complex member issues, including critical complaints. You will need to focus on active listening and empathy to successfully resolve intricate cases and enhance customer satisfaction. Your expertise in navigating challenging situations through thorough research and collaboration will be crucial in this role. Key Responsibilities: - Address and resolve escalated customer issues effectively and professionally to ensure a satisfactory outcome. - Maintain a closure rate of 24 hours or quicker for escalated cases, prioritizing efficiency and customer satisfaction. - Conduct timely follow-ups with operations (OPS) to ensure continued support and resolution of customer inquiries. - Detect patterns in escalated issues and identify process inefficiencies, proposing enhancements for improvement. - Respond to direct inquiries from high-class members, including business partners and influencers, providing exceptional service. - Be available to provide weekend coverage as required to ensure consistent support for customer escalations. Qualifications Required: - Minimum of 1 year of experience within an organization demonstrating comprehensive product knowledge and expertise. - Deep commitment to customer satisfaction through excellent communication skills, conflict resolution abilities, and strong problem-solving capabilities.,

  • Escalation Specialist

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    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

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  • Escalation Specialist

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAl Fahad Enterprises is a dynamic organization operating across multiple industries, including Tour & Travels, Organic Products, and various other services. With a focus on providing high-quality offerings, the company is dedicated to meeting diverse customer needs. Al Fahad Enterprises is known for its innovation, customer-centric...

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    7 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 8,00,000 - ₹ 12,00,000 per year

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    1 week ago

    Bengaluru, Karnataka, India Trove Consulting Full time ₹ 4,50,000 - ₹ 9,00,000 per year

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  • Insurance escalation specialist

    2 weeks ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 3,84,000 per year

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    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionAl Fahad Enterprises is a multifaceted business enterprise involved in various industries, including Tour & Travel services and Organic Products, among others. The organization is committed to delivering high-quality services and products tailored to meet diverse customer needs. With expertise in multiple domains, Al Fahad Enterprises...

  • Insurance escalation specialist

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,84,000 per year

    Salary - 32kExp - 1-2 yearsRole DescriptionThis is a full-time, on-site role for an Insurance Escalation Specialist based in Bengaluru. The individual in this role will be responsible for managing escalated customer cases and ensuring their resolution within defined timelines. Core tasks include analyzing escalation trends, providing prompt solutions,...

  • Trading Support Specialist – Escalations

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 12,00,000 per year

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    2 weeks ago

    Bengaluru, Karnataka, India ACKO Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ABOUT USACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that...

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    Company DescriptionAl Fahad Enterprises is a dynamic organization involved in diverse business sectors, including Tours & Travels and Organic Products. The company is committed to delivering high-quality services across its offerings, ensuring customer satisfaction and trust. With a focus on integrity and excellence, Al Fahad Enterprises strives to make a...