Escalation Specialist
11 hours ago
Role Overview: As a Customer Service Escalation Specialist, your main responsibility will be managing complex member issues, including critical complaints. You will need to focus on active listening and empathy to successfully resolve intricate cases and enhance customer satisfaction. Your expertise in navigating challenging situations through thorough research and collaboration will be crucial in this role. Key Responsibilities: - Address and resolve escalated customer issues effectively and professionally to ensure a satisfactory outcome. - Maintain a closure rate of 24 hours or quicker for escalated cases, prioritizing efficiency and customer satisfaction. - Conduct timely follow-ups with operations (OPS) to ensure continued support and resolution of customer inquiries. - Detect patterns in escalated issues and identify process inefficiencies, proposing enhancements for improvement. - Respond to direct inquiries from high-class members, including business partners and influencers, providing exceptional service. - Be available to provide weekend coverage as required to ensure consistent support for customer escalations. Qualifications Required: - Minimum of 1 year of experience within an organization demonstrating comprehensive product knowledge and expertise. - Deep commitment to customer satisfaction through excellent communication skills, conflict resolution abilities, and strong problem-solving capabilities.,
-
Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...
-
Customer Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India beBeeescalation Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Customer Escalation SpecialistWe are seeking a highly experienced professional to join our team in Bengaluru. As a Customer Escalation Specialist, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Main Responsibilities:Escalaion Resolution: Resolve complex...
-
Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...
-
Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...
-
Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation Specialist Job Type: Full-Time Languages: English and Hindi Academic Qualification: Any Graduate Responsibilities: Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence....
-
Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
-
Sr. Escalation Specialist, BRP Escalations
1 week ago
Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDESCRIPTIONWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...
-
Sr. Escalation Specialist, BRP Escalations
1 week ago
Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...
-
Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
-
Escalation specialist
1 week ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...
