CRM Manager

16 hours ago

Kismathpur Hyderabad Telangana, India Suvarna Durga Group Full time ₹ 8,40,000 per year

The Customer Relationship Manager (CRM) is responsible for managing client relationships, ensuring high levels of customer satisfaction, and enhancing the overall buyer experience. The CRM will coordinate with the sales, marketing, and post-sales teams to ensure smooth communication and issue resolution across all stages of the customer journey — from booking to handover.

Key Responsibilities:

  • Serve as the single point of contact for customer inquiries, feedback, and concerns
  • Maintain regular follow-ups with clients post-booking to keep them updated on project progress
  • Handle all customer interactions in a timely, professional, and courteous manner
  • Address issues related to documentation, payments, agreements, and possession
  • Ensure customer data is accurately maintained and updated in the CRM software/system
  • Coordinate with sales, legal, accounts, and engineering teams to resolve customer queries
  • Organize and lead customer meetings, walkthroughs, and handover events
  • Handle post-sales processes including agreement signing, payment reminders, and documentation
  • Monitor customer satisfaction through surveys and proactively resolve any complaints
  • Prepare and present periodic reports on customer issues, trends, and resolutions
  • Maintain high standards of client service to enhance reputation and client retention

Required Skills and Qualifications:

  • Bachelor's or Master's degree in Business Administration, Marketing, or a related field
  • 4–8 years of customer relationship management experience (Real Estate experience preferred)
  • Excellent communication, interpersonal, and negotiation skills
  • Strong organizational and problem-solving ability

Job Type: Full-time

Pay: ₹60, ₹70,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

  • CRM Executive

    2 weeks ago

    Hyderabad, Telangana, India 79th East Pvt Ltd Full time

    **Position**: CRM Executive **Location**: [Your Location] **Industry**: Stock Broking & Investments **Experience**: 2-4 Years (in stock broking / trading / financial services CRM) **About the Role** We are looking for a **Client Relationship Management (CRM) Executive** with proven experience in the **stock broking and investment sector**. The role...

  • CRM Executive

    2 weeks ago

    Hyderabad, Telangana, India ELANCE PHARMA Full time

    Job Title: CRM executive - Perfume/aroma industry Work Location: Jubilee Hills, Hyderabad compensation: Monthly - 30,000 INR Timings-10am-7pm Job Overview: We are seeking a CRM executive in the perfume industry for 2 to 3 yrs experience who plans and implements strategies to attract and retain customers, and to increase brand...

  • Executive CRM

    3 days ago

    Hyderabad, Telangana, India SpeedHousing LLP Full time

    **Key Responsibilities**: - Manage and update leads, prospects, and customer data in the CRM system. - Segment leads based on source, interest, and status for targeted follow-ups. - Track and report on CRM metrics (response time, follow-up effectiveness, etc.). - Ensure accuracy of customer data and maintain records of all client interactions. - Provide...

  • CRM Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India DSR Builders & Developers Full time

    A customer relationship manager (CRM) in real estate has many responsibilities, including: - **Customer service**: Handling customer queries, managing post-booking customer services, and providing assistance with property after-sales and development - **CRM strategy**: Planning and implementing CRM strategies to encourage customer loyalty and retention -...

  • Ms CRM

    2 weeks ago

    Hyderabad, Telangana, India Global Talent Strategist Full time

    **Position Overview**: **Key Responsibilities**: - Collaborate with stakeholders to gather and document business requirements (FSD, BRD etc). - Analyze and map current processes; design optimized solutions using MS Dynamics CRM and Power Platform. - Develop and execute test plans; collaborate with dev to resolve defects and issues. - Create user...

  • Crm Manager

    12 hours ago

    Hyderabad, Telangana, India De Blueoak And P Mangatram Properties Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    CRM Manager is responsible for managing client relationships, ensuring high levels of customer satisfaction & enhancing the overall buyer experience.CRM coordinates with sales, marketing & post-sales teams across all stages from booking to handover.

  • CRM Executive

    5 days ago

    Hyderabad, Telangana, India Nextgen Property Adviser Pvt Ltd Full time

    Job Tittle: CRM- Executive Company Name: Divine Homes Location: Hyderabad (Osman Nagar) Experience: 1 to 2 Years **Salary**: Negotiable **Job Type**: Full Time Roles & Responsibilities - Provide post sales services, assist clients in completing all necessary post sales documentation and ensure all legal and compliance standards are met. - Coordinate...

  • Senior Business Development CRM Manager

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeCrm Full time US$ 80,000 - US$ 1,20,000

    Key Senior Executive PositionWe are seeking an experienced and skilled Sr Executive - CRM Tech to manage and maintain our CRM system, ensuring data accuracy and providing valuable insights for business improvement.This is a great opportunity for someone who is passionate about technology and has experience working with CRM systems.Responsibilities and...

  • Oracle CRM Functional

    5 days ago

    Hyderabad, Telangana, India Knowledge artisans Pvt Ltd Full time

    Desire Skills: - Service Contracts, Teleservices, Field Services, Mobile Field Services, Deport Repair and Incentive Compensation. Location: Hyderabad - 8 years of experience on Oracle CRM and ERP. - The incumbent should have work experience on Oracle CRM Foundation, Service Contracts, Teleservices, Field Services, Mobile Field Services, Deport Repair and...

  • CRM Executive

    2 weeks ago

    Ameerpet, Hyderabad, Telangana, India 79th East Pvt Ltd Full time

    **Job Title**:CRM Executive** **Department**: Sales & Client Relations **Industry**: Stock & Wealth Management **Location**: Yellareddyguda,Ameerpet, Hyderabad **Job Summary**: **Key Responsibilities**: **Franchise Support**: - Act as the point of contact for franchise partners, ensuring smooth communication, operational support, and issue resolution. -...