CRM Manager

7 days ago

Kismathpur Hyderabad Telangana, India Suvarna Durga Group Full time ₹ 8,40,000 per year

The Customer Relationship Manager (CRM) is responsible for managing client relationships, ensuring high levels of customer satisfaction, and enhancing the overall buyer experience. The CRM will coordinate with the sales, marketing, and post-sales teams to ensure smooth communication and issue resolution across all stages of the customer journey — from booking to handover.

Key Responsibilities:

  • Serve as the single point of contact for customer inquiries, feedback, and concerns
  • Maintain regular follow-ups with clients post-booking to keep them updated on project progress
  • Handle all customer interactions in a timely, professional, and courteous manner
  • Address issues related to documentation, payments, agreements, and possession
  • Ensure customer data is accurately maintained and updated in the CRM software/system
  • Coordinate with sales, legal, accounts, and engineering teams to resolve customer queries
  • Organize and lead customer meetings, walkthroughs, and handover events
  • Handle post-sales processes including agreement signing, payment reminders, and documentation
  • Monitor customer satisfaction through surveys and proactively resolve any complaints
  • Prepare and present periodic reports on customer issues, trends, and resolutions
  • Maintain high standards of client service to enhance reputation and client retention

Required Skills and Qualifications:

  • Bachelor's or Master's degree in Business Administration, Marketing, or a related field
  • 4–8 years of customer relationship management experience (Real Estate experience preferred)
  • Excellent communication, interpersonal, and negotiation skills
  • Strong organizational and problem-solving ability

Job Type: Full-time

Pay: ₹60, ₹70,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

  • CRM Executive

    2 weeks ago

    Hyderabad, Telangana, India 79th East Pvt Ltd Full time

    **Position**: CRM Executive **Location**: [Your Location] **Industry**: Stock Broking & Investments **Experience**: 2-4 Years (in stock broking / trading / financial services CRM) **About the Role** We are looking for a **Client Relationship Management (CRM) Executive** with proven experience in the **stock broking and investment sector**. The role...

  • CRM Executive

    2 weeks ago

    Hyderabad, Telangana, India ELANCE PHARMA Full time

    Job Title: CRM executive - Perfume/aroma industry Work Location: Jubilee Hills, Hyderabad compensation: Monthly - 30,000 INR Timings-10am-7pm Job Overview: We are seeking a CRM executive in the perfume industry for 2 to 3 yrs experience who plans and implements strategies to attract and retain customers, and to increase brand...

  • CRM Executive

    2 days ago

    Hyderabad, Telangana, India Anuhar Homes Pvt Ltd Full time

    **CRM System Administration**: Ensuring the CRM system's data is accurate and reliable, managing user access, and maintaining system integrity. - **Data Management**: Entering and updating customer information, sales leads, and other relevant data to build a comprehensive customer database. - **Customer Support**: Acting as a primary point of contact for...

  • CRM Executive

    2 weeks ago

    Hyderabad, Telangana, India Sree Nivasam Infra LLP. Full time

    **Location**: Hyderabad, Madhapur **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - Handle **post-sales communication** with clients, including payment follow-ups, project updates, and documentation. - Maintain and update client details in the CRM software. - Coordinate with **sales, accounts, and site teams** for project-related...

  • CRM Architect

    2 weeks ago

    Hyderabad, Telangana, India first phoenics solutions inc Full time

    **Job Title: CRM Techno-Functional Architect** **Location: Hyderabad** **Experience: 10+ Years of Experience** **Employment Type: Full Time** **Required Skills & Qualifications**: -  **10+ years of hands-on experience with Microsoft Power Platform, Dynamics 365 Customer Engagement, and Microsoft Dynamics CRM (2016/2015/2013/2011) in multiple...

  • CRM/mis Executive

    1 week ago

    Hyderabad, Telangana, India Vaikuntha Infrastyle LLP Full time

    **Job Title: CRM and MIS Executive** **Location**: Narapally **Department**: CRM **Reports to**: Manager **Employment Type**: Full-time **Position Summary**: **Key Responsibilities:Customer Relationship Management (CRM)**: - **CRM System Management**: - Administer, maintain, and optimize the CRM platform (e.g., sell do, Salesforce, HubSpot, Zoho) to...

  • Ms CRM

    2 weeks ago

    Hyderabad, Telangana, India Global Talent Strategist Full time

    **Position Overview**: **Key Responsibilities**: - Collaborate with stakeholders to gather and document business requirements (FSD, BRD etc). - Analyze and map current processes; design optimized solutions using MS Dynamics CRM and Power Platform. - Develop and execute test plans; collaborate with dev to resolve defects and issues. - Create user...

  • CRM Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India DSR Builders & Developers Full time

    A customer relationship manager (CRM) in real estate has many responsibilities, including: - **Customer service**: Handling customer queries, managing post-booking customer services, and providing assistance with property after-sales and development - **CRM strategy**: Planning and implementing CRM strategies to encourage customer loyalty and retention -...

  • Crm Marketing Manager

    2 weeks ago

    Hyderabad, Telangana, India Tide Platform Full time

    ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses...

  • CRM Admin

    2 weeks ago

    Hyderabad, Telangana, India, Telangana NxtWave Full time

    Role OverviewWe are seeking a dedicated CRM Administrator to manage and optimize our CRM system, ensuring it effectively supports our sales, marketing, and customer service teams. This role involves overseeing data integrity, user management, system integrations, and driving continuous improvements to enhance CRM performance and user experience. As part of...