CRM/mis Executive

**Job Title: CRM and MIS Executive**

**Location**: Narapally
**Department**: CRM
**Reports to**: Manager
**Employment Type**: Full-time

**Position Summary**:
**Key Responsibilities:Customer Relationship Management (CRM)**:

- **CRM System Management**:

- Administer, maintain, and optimize the CRM platform (e.g., sell do, Salesforce, HubSpot, Zoho) to ensure it supports business objectives.
- Manage user access, permissions, and roles within the CRM system.
- Ensure data integrity and accuracy within the CRM by regular audits and validations.
- **Customer Data Analysis**:

- Analyze customer data, segmentation, and behaviors to develop strategies for improving customer engagement, retention, and satisfaction.
- Monitor customer lifecycle stages and develop strategies to enhance customer experience and increase lifetime value.

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**Management Information Systems (MIS)**:

- **Data Reporting & Analysis**:

- Collect, consolidate, and analyze business data from various sources (sales, customer service, operations, etc.) to create accurate and comprehensive reports.
- Prepare detailed MIS reports for senior management, highlighting key metrics, trends, and actionable insights.
- **Data Visualization**:

- Develop dashboards and visual reports to present business performance, trends, and forecasts in a user-friendly manner.
- Utilize tools like Power BI, Tableau, or Excel to create interactive reports for various departments.
- **Business Intelligence & Decision Support**:

- Provide actionable insights through data analysis to support decision-making across business functions.
- Monitor key business metrics and proactively identify opportunities for process optimization and improvement.
- **System Integration & Maintenance**:

- Ensure seamless integration between CRM, ERP, and other business systems to streamline data flow and reporting processes.
- Collaborate with IT teams to troubleshoot system issues and ensure timely resolution.

**Collaboration & Cross-Functional Support**:

- Work closely with Sales, Marketing, Customer Service, and IT teams to ensure alignment of CRM and MIS objectives with broader business goals.
- Support cross-functional projects that involve data management, reporting, or customer engagement.

**Required Skills & Qualifications**:

- Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.
- Proven experience (2+ years) in CRM management and MIS reporting roles.
- Strong proficiency with CRM software (Salesforce, Zoho, HubSpot, etc.) and reporting tools (Excel, Power BI, Tableau, etc.).
- Advanced Excel skills, including pivot tables, VLOOKUP, and data analysis functions.
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to work independently and in a team-oriented, collaborative environment.
- Excellent communication skills, with the ability to present data and insights to non-technical stakeholders.
- Strong attention to detail and ability to manage multiple tasks simultaneously.

**Preferred Qualifications**:

- Experience in CRM automation and workflow optimization.
- Familiarity with data privacy and security regulations.

**Key Competencies**:

- Analytical Thinking
- Data-Driven Decision Making
- Customer Focus
- Communication & Interpersonal Skills
- Project Management
- Problem Solving
- Adaptability & Learning Agility

Pay: ₹20,000.00 - ₹30,029.31 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Application Deadline: 14/12/2024