CRM Architect

15 hours ago

Hyderabad Telangana, India first phoenics solutions inc Full time

**Job Title: CRM Techno-Functional Architect**

**Location: Hyderabad**
**Experience: 10+ Years of Experience**
**Employment Type: Full Time**

**Required Skills & Qualifications**:

-  **10+ years of hands-on experience with Microsoft Power Platform, Dynamics 365 Customer Engagement, and Microsoft Dynamics CRM (2016/2015/2013/2011) in multiple industries.**:

-  **Strong expertise in Power Apps, Power Automate, and Common Data Service (Dataverse).**:

-  Proven ability to analyse and translate functional requirements into technical solutions.
-  Hands-on experience with plugin development, JavaScript, workflows, web resources, and custom actions.
-  Experience with REST-based APIs, integrations, and data migrations.
-  Strong problem-solving, analytical, and troubleshooting skills.
-  Ability to lead workshops, facilitate discussions, and provide client advisory on complex business solutions.
-  Familiarity with Agile methodologies, DevOps practices, and CI/CD pipelines.
-  Strong communication and stakeholder management skills.
- **Key Responsibilities**:

-  Collaborate with business stakeholders to understand detailed business requirements in an Agile environment and translate them into technical solutions.
-  Utilize best practices within the Microsoft Power Platform to develop innovative solutions.
-  Analyse project requirements from a solution design perspective and propose the best fit solutions for complex business needs.
-  Perform customizations, configurations, plugin development, web resources, custom actions, integrations, and data migrations within Microsoft Power Platform and Dynamics 365.
-  Develop custom connectors for Microsoft Power Automate, implementing solutions with multiple data sources using REST-based APIs.
-  Facilitate workshops and demonstrations to gather business requirements, provide proofs of concept, and support estimation of project efforts and costs.
-  Provide expert advice on Microsoft Power Platform, Dynamics 365 Customer
-  Engagement/CRM capabilities, functions, and features to clients.
-  Build and maintain strong client relationships, understanding their business processes and providing tailored recommendations for customer satisfaction.
-  Lead Business Process Analysis and Requirements Gathering to deliver highly specialized solutions architecture and implementation strategies.
-  Support pre-sales efforts by assisting internal teams with Microsoft CRM and integration-related solutions.
-  Provide mentorship, coaching, and peer support to junior team members, fostering a culture of continuous learning and improvement.
-  Drive onboarding and training programs for university graduates in Microsoft Power
-  Platform and Dynamics 365 Customer Engagement/CRM.
-  Contribute to thought leadership, process improvements, and best practices to enhance organizational efficiency.

Pay: ₹3,500,000.00 - ₹4,000,000.00 per year

**Experience**:

- IT: 10 years (required)
- Microsoft Dynamics 365: 7 years (required)
- CRM software: 7 years (required)
- Microsoft Power Platform: 5 years (required)

Work Location: In person

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