Customer Support

13 hours ago

Ahmedabad, Gujarat, India Microvista Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: , Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone, email, or chat.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Troubleshoot technical issues and assist customers in resolving product/service concerns.
  • Ensure timely resolution of customer complaints, escalating issues when necessary.
  • Maintain records of customer interactions, transactions, and issues.
  • Assist in improving customer service processes and solutions.
  • Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Strong communication skills (both verbal and written).
  • Excellent problem-solving skills.
  • Patience and empathy when dealing with customers.
  • Basic technical knowledge, depending on the industry or service offered.
  • Ability to work effectively in a team-oriented environment.
  • Time management and multitasking abilities.

Educational Requirements:

  • Bachelor's degree or equivalent experience (preferred).

  • Technical Support Advisor

    6 days ago

    Ahmedabad, Gujarat, India Aditi Tracking Support Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to clients...

  • Technical Support Advisor

    6 days ago

    Ahmedabad, Gujarat, India Aditi Tracking Support pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionJob DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to...

  • Customer Support

    12 hours ago

    Ahmedabad, Gujarat, India AK Global Management And Services Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Designation: Customer Relationship ExecutiveRole: Patient Relationship OfficerLocation: GIDC Bhat Estate, Ahmedabad-Why Join Us?Provident Fund (PF)ESIPaid Leaves / Leave EncashmentRewards & RecognitionsGrowth-oriented work culture-Working Days: 6 days (Rotational Week Off)Roles & Responsibilities:Handle inbound & outbound calls from patients/customers.Manage...

  • Customer Support Manager

    1 week ago

    Ahmedabad, Gujarat, India studentink Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee the customer support operations of our organization. The incumbent will be responsible for ensuring that our customers receive exceptional service and support at all times. This role involves managing the day-to-day activities of the support team,...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Athflex Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAthflex is an athletic clothing and accessories brand, manufacturer, and online retailer based in India. We are committed to inspiring and empowering individuals in their fitness journeys through innovative and high-quality apparel. Our goal is to become a rapidly growing and widely recognized brand in the sports and fitness industry....

  • Customer Support Executive

    1 week ago

    Ahmedabad, Gujarat, India Zybra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionZybra is an automated accounting application for businesses. The company's mission is to help business owners save time in their business finances & accounts by providing a powerful, automated, & integrated platform and to create a thriving ecosystem connecting all stakeholders.Role DescriptionThis is a full-time, on-site role in Ahmedabad...

  • Customer Support Representative

    8 hours ago

    Ahmedabad, Gujarat, India TCP Corps Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Overview: The Customer Support Representative plays a crucial role in our organization by being the primary point of contact for our customers. They are responsible for ensuring customer satisfaction, resolving inquiries, and providing assistance to customers through various channels. Key Responsibilities:Responding to customer inquiries via phone,Resolving...

  • Customer Support Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Weekday AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 0 yearsLocation: AhmedabadJobType: full-timeWe are looking for a proactive and empathetic Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our customers, ensuring their questions are answered, issues are resolved efficiently, and they...

  • Customer Support Lead

    2 days ago

    Ahmedabad, Gujarat, India SalesHandy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer experience is our growth engine.We're hiring a Customer Support Lead to build and lead a world-class support function that delivers fast, human, and...

  • Customer Support Executive

    2 days ago

    Ahmedabad, Gujarat, India Swastik Placement Agency Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Support:Handle customer inquiries via phone, email, and chat professionally and efficiently.Provide product information, technical assistance, and after-sales support.Coordinate with internal teams to ensure the timely resolution of customer concerns.Maintain and update customer databases and CRM systems.Process customer orders, track shipments, and...