Customer Support

2 days ago

Ahmedabad, Gujarat, India MONTARO GLOBAL FORWARDING LLP Full time

Company Description

Montaro Global Forwarding LLP specializes in delivering seamless global logistics with expertise in Over-Dimensional Cargo (ODC) and project cargo handling. Through strong global networks and a commitment to service excellence, we offer tailored solutions, including international freight forwarding (sea & air), customs clearance, multi-modal transportation, and supply chain consulting. Our focus on safety, efficiency, and cost-effectiveness ensures the reliable movement of cargo worldwide. We prioritize transparency, timely updates, and a customer-first approach in all our services.

Role Description

This is a full-time, on-site role based in Ahmedabad for a Customer Support & Operations Specialist in Air & Sea Freight, LCL/FCL, Documentation, and Customs Coordination. Responsibilities include managing customer inquiries, coordinating air and sea freight shipments, LCL/FCL operations, handling customs documentation and compliance, and assisting with logistical problem-solving. The role requires close communication with clients, carriers, and internal teams to ensure effective and efficient service delivery.

Qualifications

  • Strong Customer Support, Customer Satisfaction, and Technical Support skills to address client needs and provide effective solutions.
  • Exceptional Interpersonal and Communication Skills to maintain client relationships and collaborate with internal and external stakeholders.
  • Analytical Skills to manage documentation, customs processes, and optimize operations efficiently.
  • In-depth understanding of air and sea freight operations, particularly LCL/FCL and customs coordination, is advantageous.
  • Proficiency in relevant software tools and ability to multitask effectively in a dynamic, fast-paced environment.
  • Bachelor's degree in logistics, supply chain management, or a related field preferred.

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