Customer Support

2 days ago


Ahmedabad, Gujarat, India ACE Infoway Full time

Role Summary: We are looking for a proactive, customer-centric individual to support our Australian clients during Australia working hours. This role blends customer support, customer success, and sales activities, ensuring users have a smooth experience while driving conversions.

Key Responsibilities

Customer Support

● Be the first point of contact for Australian users via WhatsApp (calls + messages) and RingCentral.

● Troubleshoot issues, guide users through workflows, and share help center resources

● Identify bugs and coordinate with the development team for quick resolutions

● Provide timely updates to users on issue status

Customer Success

● Conduct onboarding demos for new users (30–45 minutes)

● Follow up post-demo to ensure users understand next steps

● Assist with premium trial activation requests

● Nurture customer relationships and maintain satisfaction

Sales Activities

● Pitch demos to newly registered users

● Run cold outreach sequences (email + WhatsApp when needed)

● Follow up with expo leads

● Help drive conversions and meet monthly KPIs

● Track leads, conversions, and engagement in CRM

Internal Coordination

● Report recurring issues or feature requests to the dev team

● Capture customer feedback for product improvements

● Support marketing by sharing insights from user conversations

Required Skills

● Excellent communication skills (English) with min 2 years of Experience

● Strong problem-solving ability

● Tech-savvy, able to troubleshoot simple operational issues

● Experience in support or sales preferred

● Independent worker who can handle fast-paced environments

● Comfortable with tools like WhatsApp, email, CRM, and helpdesk systems

Working Hours

● Must align with Australian business hours (9 am to 5 pm AEST/ADST) i.e, 4:30 AM to 12:30 PM IST - Here need to have over lap of atleast 2 hours to discuss during our office timings

Job Type: Full-time

Pay: ₹200, ₹500,000.00 per year

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person


  • Customer Support

    2 days ago


    Ahmedabad, Gujarat, India MONTARO GLOBAL FORWARDING LLP Full time

    Company DescriptionMontaro Global Forwarding LLP specializes in delivering seamless global logistics with expertise in Over-Dimensional Cargo (ODC) and project cargo handling. Through strong global networks and a commitment to service excellence, we offer tailored solutions, including international freight forwarding (sea & air), customs clearance,...

  • Customer Support

    7 hours ago


    Ahmedabad, Gujarat, India AV Groups Full time

    Position: Customer Support AssociateProcess: E-Commerce (Voice Support)CTC: ₹2.27 LPAMonthly Salary: ₹15,500 – ₹18,000Eligibility Criteria:* Freshers preferred* Education: 10+2 / Diploma / Any Graduate (completed)* Languages: English & Hindi* Typing Speed: 25 WPM with 85% accuracy* Comfortable with rotational & night shiftsKey Competencies:Customer...


  • Ahmedabad, Gujarat, India studentink Full time

    Job Summary:We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee the customer support operations of our organization. The incumbent will be responsible for ensuring that our customers receive exceptional service and support at all times. This role involves managing the day-to-day activities of the support team,...


  • Ahmedabad, Gujarat, India Humming Bird Consulting Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive located in Ahmedabad. The role involves providing exceptional customer service by addressing inquiries and resolving issues promptly through phone, email, and chat. Responsibilities include handling customer complaints,...


  • Ahmedabad, Gujarat, India Athflex Full time

    Company DescriptionAthflex is an athletic clothing and accessories brand, manufacturer, and online retailer based in India. We are committed to inspiring and empowering individuals in their fitness journeys through innovative and high-quality apparel. Our goal is to become a rapidly growing and widely recognized brand in the sports and fitness industry....


  • Ahmedabad, Gujarat, India Uniworld Outsourcing Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionUniworld Outsourcing is dedicated to helping partner companies achieve business growth through strategic support. By offering a transparent working approach, Uniworld Outsourcing develops customized solutions to meet the unique needs of its clients. The company specializes in services such as lead generation, branding, web and app...


  • Ahmedabad, Gujarat, India UMABOY Full time

    Job Title: Technical Customer Support SpecialistJob Summary:We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email,...


  • Ahmedabad, Gujarat, India AgriOwn Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAgriOwn is a pioneering AgriTech startup revolutionizing Indian agriculture by empowering farmers with advanced technologies, including agriculture drones and precision farming tools. With its innovative Farming-as-a-Service (FaaS) model, AgriOwn ensures small and marginal farmers benefit from services like drone spraying, soil health...


  • Ahmedabad, Gujarat, India Saleshandy Full time

    At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer experience is our growth engine.We're hiring a Customer Support Lead to build and lead a world-class support function that delivers fast, human, and...


  • Ahmedabad, Gujarat, India Swastik Placement Agency Full time

    Customer Support:Handle customer inquiries via phone, email, and chat professionally and efficiently.Provide product information, technical assistance, and after-sales support.Coordinate with internal teams to ensure the timely resolution of customer concerns.Maintain and update customer databases and CRM systems.Process customer orders, track shipments, and...