Customer Support
2 days ago
Role Summary: We are looking for a proactive, customer-centric individual to support our Australian clients during Australia working hours. This role blends customer support, customer success, and sales activities, ensuring users have a smooth experience while driving conversions.
Key Responsibilities
Customer Support
● Be the first point of contact for Australian users via WhatsApp (calls + messages) and RingCentral.
● Troubleshoot issues, guide users through workflows, and share help center resources
● Identify bugs and coordinate with the development team for quick resolutions
● Provide timely updates to users on issue status
Customer Success
● Conduct onboarding demos for new users (30–45 minutes)
● Follow up post-demo to ensure users understand next steps
● Assist with premium trial activation requests
● Nurture customer relationships and maintain satisfaction
Sales Activities
● Pitch demos to newly registered users
● Run cold outreach sequences (email + WhatsApp when needed)
● Follow up with expo leads
● Help drive conversions and meet monthly KPIs
● Track leads, conversions, and engagement in CRM
Internal Coordination
● Report recurring issues or feature requests to the dev team
● Capture customer feedback for product improvements
● Support marketing by sharing insights from user conversations
Required Skills
● Excellent communication skills (English) with min 2 years of Experience
● Strong problem-solving ability
● Tech-savvy, able to troubleshoot simple operational issues
● Experience in support or sales preferred
● Independent worker who can handle fast-paced environments
● Comfortable with tools like WhatsApp, email, CRM, and helpdesk systems
Working Hours
● Must align with Australian business hours (9 am to 5 pm AEST/ADST) i.e, 4:30 AM to 12:30 PM IST - Here need to have over lap of atleast 2 hours to discuss during our office timings
Job Type: Full-time
Pay: ₹200, ₹500,000.00 per year
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
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