Customer Support Engineer

44 minutes ago


Ahmedabad, Gujarat, India UMABOY Full time ₹ 30,00,000 - ₹ 50,00,000 per year

Job Title: Technical Customer Support Specialist

Job Summary:

We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat

  • Troubleshoot and resolve technical issues with products/services

  • Provide product information and demonstrate features

  • Identify and escalate complex issues to senior support teams

  • Document customer interactions and solutions in CRM

  • Meet or exceed customer satisfaction targets

  • Collaborate with internal teams to resolve customer issues

Requirements:

  • 1-2 years of technical customer support experience

  • Bachelor's degree in relevant field (e.g., mechanical , electrical,IT)

  • Excellent communication and problem-solving skills

  • Technical aptitude and willingness to learn

  • Customer-centric approach with ability to work in a fast-paced environment



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