Customer Support Representative

6 hours ago

Ahmedabad, Gujarat, India TCP Corps Full time
Overview: The Customer Support Representative plays a crucial role in our organization by being the primary point of contact for our customers. They are responsible for ensuring customer satisfaction, resolving inquiries, and providing assistance to customers through various channels.
Key Responsibilities:
  • Responding to customer inquiries via phone,
  • Resolving customer complaints and issues in a timely and professional manner
  • Providing product information and technical support to customers
  • Escalating complex issues to the appropriate departments
  • Assisting customers with account management and billing inquiries
  • Following up with customers to ensure their issues are resolved
  • Documenting customer interactions and transactions
  • Identifying and escalating priority issues
  • Collaborating with other teams to improve the overall customer experience
  • Contributing to the development of customer support resources
  • Adhering to company policies and procedures
  • Meeting performance targets such as response time and customer satisfaction
  • Keeping abreast of product updates and changes
  • Participating in training and development sessions
  • Identifying opportunities to enhance customer satisfaction
Required Qualifications:
  • Bachelor's degree in business, marketing, or a related field
  • Proven work experience in customer support or a similar role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Empathy and a customer-focused mindset
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in using customer support software and CRM systems
  • Technical knowledge to troubleshoot basic customer issues
  • Ability to work well in a team environment
  • Attention to detail and accuracy in documentation
  • Flexibility to work in shifts and weekends
  • Ability to remain calm and professional under pressure
  • Continuous learning and adaptability to changes
  • Commitment to providing exceptional customer service
  • Understanding of customer service metrics and KPIs

  • Customer Support Representative

    3 days ago

    Ahmedabad, Gujarat, India i-Sourcing Technologies P. L. Full time

    Job Overview:We are looking for a Customer Support Representative to assist our clients with their queries and ensure a smooth customer experience. The ideal candidate will handle support requests through calls, emails, and chat while maintaining a positive and professional attitude.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Customer Support Representative

    7 hours ago

    Ahmedabad, Gujarat, India Microvista Technologies . Full time

    Role Overview:As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.Key...

  • Sales Support Representative

    7 days ago

    Ahmedabad, Gujarat, India Rich Property Solutions Full time

    Company DescriptionRich Property Solutions is a corporate real estate firm established in 2016 with expertise in commercial leasing. The company focuses on providing high-quality real estate solutions to its clients, ensuring the best possible leasing options. Based in Ahmedabad, Rich Property Solutions has built a strong reputation in the real estate...

  • Customer service representative

    4 days ago

    Ahmedabad, Gujarat, India Tech Yantra Full time

    IntroductionWe value our customers and consider them an asset to our company. Therefore, we don't provide biased services. We give attention to customers' demands and ensure our services can meet their needs. We need an experienced customer service representative who will become the first customer service representative.They need to streamline the processes...

  • Medical Device Bilingual Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Uniworld Outsourcing Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company OverviewUniworld Outsourcing provides strategic and transparent solutions that support partner companies in their growth by outsourcing essential tasks. Our holistic approach ensures that we effectively guide our partners in reaching their goals. We specialize in a wide range of services, including lead generation for mortgage companies, developing...

  • Customer Support Representative

    6 hours ago

    Ahmedabad, Gujarat, India Arise Solution Pvt Ltd Full time

    Salary: Up to 40,000 CTC + Shift Allowance + Cab Facility + Health InsuranceWork Environment: Rotational Shifts with Rotational WeekoffsAbout the RoleWe're looking for enthusiastic and customer-centric individuals with a passion for technology and helping others. As a Customer Support Associate, you will handle and resolve customer queries with empathy,...

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India OMSGURU Solutions PVT Full time

    Job Title: Customer Support AssociateJob Location: Bopal, AhmedabadJob Type: Full-timeAbout the Company:OMSGuruis a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy clients...

  • Customer Support

    10 hours ago

    Ahmedabad, Gujarat, India Microvista Technologies Full time

    Company: Microvista Technologies Pvt Ltd.Job Title: Support ExecutiveJob Location: , Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054Job Type: Full TimeRole Overview:As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing...

  • Customer Service Representative

    4 days ago

    Ahmedabad, Gujarat, India TTEC Full time

    Customer Service Representative - Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and...

  • Customer Service Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Hybrid Solar Solutions Australia Full time

    Company DescriptionHybrid Solar Solutions Australia is dedicated to providing tailored solar energy solutions to residential customers. With a personalized approach, our experienced solar experts conduct on-site assessments to design custom solar system layouts that optimize energy savings. We are committed to delivering high-quality products and services to...