Customer Support Representative

9 hours ago

Ahmedabad, Gujarat, India TCP Corps Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Overview: The Customer Support Representative plays a crucial role in our organization by being the primary point of contact for our customers. They are responsible for ensuring customer satisfaction, resolving inquiries, and providing assistance to customers through various channels.
Key Responsibilities:
  • Responding to customer inquiries via phone,
  • Resolving customer complaints and issues in a timely and professional manner
  • Providing product information and technical support to customers
  • Escalating complex issues to the appropriate departments
  • Assisting customers with account management and billing inquiries
  • Following up with customers to ensure their issues are resolved
  • Documenting customer interactions and transactions
  • Identifying and escalating priority issues
  • Collaborating with other teams to improve the overall customer experience
  • Contributing to the development of customer support resources
  • Adhering to company policies and procedures
  • Meeting performance targets such as response time and customer satisfaction
  • Keeping abreast of product updates and changes
  • Participating in training and development sessions
  • Identifying opportunities to enhance customer satisfaction
Required Qualifications:
  • Bachelor's degree in business, marketing, or a related field
  • Proven work experience in customer support or a similar role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Empathy and a customer-focused mindset
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in using customer support software and CRM systems
  • Technical knowledge to troubleshoot basic customer issues
  • Ability to work well in a team environment
  • Attention to detail and accuracy in documentation
  • Flexibility to work in shifts and weekends
  • Ability to remain calm and professional under pressure
  • Continuous learning and adaptability to changes
  • Commitment to providing exceptional customer service
  • Understanding of customer service metrics and KPIs

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