Customer Support Representative
6 hours ago
Job Overview:
We are looking for a Customer Support Representative to assist our clients with their queries and ensure a smooth customer experience. The ideal candidate will handle support requests through calls, emails, and chat while maintaining a positive and professional attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about company products and services.
- Identify and resolve basic issues or escalate them to the appropriate department.
- Maintain detailed records of customer interactions and feedback.
- Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
Requirements:
- Excellent verbal and written communication skills in English, Hindi, and Gujarati.
- Basic computer knowledge, including MS Office, email, and typing.
- Strong problem-solving and interpersonal skills.
- Patient, empathetic, and customer-focused approach.
- Eagerness to learn and grow within a dynamic support team.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Location:
- Ahmedabad, Ahmedabad, Gujarat (Required)
Work Location: In person
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