Customer Support Representative

11 hours ago

Ahmedabad, Gujarat, India Microvista Technologies . Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone, email, or chat.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Troubleshoot technical issues and assist customers in resolving product/service concerns.
  • Ensure timely resolution of customer complaints, escalating issues when necessary.
  • Maintain records of customer interactions, transactions, and issues.
  • Assist in improving customer service processes and solutions.
  • Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Strong communication skills (both verbal and written).
  • Excellent problem-solving skills.
  • Patience and empathy when dealing with customers.
  • Basic technical knowledge, depending on the industry or service offered.
  • Ability to work effectively in a team-oriented environment.
  • Time management and multitasking abilities.

Educational Requirements:

  • Bachelor's degree or equivalent experience (preferred).

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