Customer Support Representative

8 hours ago

Ahmedabad, Gujarat, India Microvista Technologies . Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone, email, or chat.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Troubleshoot technical issues and assist customers in resolving product/service concerns.
  • Ensure timely resolution of customer complaints, escalating issues when necessary.
  • Maintain records of customer interactions, transactions, and issues.
  • Assist in improving customer service processes and solutions.
  • Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Strong communication skills (both verbal and written).
  • Excellent problem-solving skills.
  • Patience and empathy when dealing with customers.
  • Basic technical knowledge, depending on the industry or service offered.
  • Ability to work effectively in a team-oriented environment.
  • Time management and multitasking abilities.

Educational Requirements:

  • Bachelor's degree or equivalent experience (preferred).

  • Customer Support Representative

    2 days ago

    Ahmedabad, Gujarat, India dd0afbf4-5af4-4f6a-a5dd-a301eae5cc72 Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    You will represent Vraj:bhoomi as a Customer Service Representative, handling customer queries, resolving retail and wholesale order issues, ensuring smooth communication, and maintaining accurate records to deliver a reliable customer experience.Provident fundAnnual bonusHealth insurance

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Uniworld Outsourcing Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionUniworld Outsourcing is dedicated to helping partner companies achieve business growth through strategic support. By offering a transparent working approach, Uniworld Outsourcing develops customized solutions to meet the unique needs of its clients. The company specializes in services such as lead generation, branding, web and app...

  • Customer Support Representative

    3 days ago

    Ahmedabad, Gujarat, India i-Sourcing Technologies P. L. Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Job Overview:We are looking for a Customer Support Representative to assist our clients with their queries and ensure a smooth customer experience. The ideal candidate will handle support requests through calls, emails, and chat while maintaining a positive and professional attitude.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Customer Support Representative

    8 hours ago

    Ahmedabad, Gujarat, India TCP Corps Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Overview: The Customer Support Representative plays a crucial role in our organization by being the primary point of contact for our customers. They are responsible for ensuring customer satisfaction, resolving inquiries, and providing assistance to customers through various channels. Key Responsibilities:Responding to customer inquiries via phone,Resolving...

  • Sales Support Representative

    7 days ago

    Ahmedabad, Gujarat, India Rich Property Solutions Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company DescriptionRich Property Solutions is a corporate real estate firm established in 2016 with expertise in commercial leasing. The company focuses on providing high-quality real estate solutions to its clients, ensuring the best possible leasing options. Based in Ahmedabad, Rich Property Solutions has built a strong reputation in the real estate...

  • Medical Device Bilingual Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Uniworld Outsourcing Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company OverviewUniworld Outsourcing provides strategic and transparent solutions that support partner companies in their growth by outsourcing essential tasks. Our holistic approach ensures that we effectively guide our partners in reaching their goals. We specialize in a wide range of services, including lead generation for mortgage companies, developing...

  • Fresher Customer Service Representative

    44 minutes ago

    Ahmedabad, Gujarat, India Avalanche High-Tech Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all your business needs. Our platform is designed to connect organizations with top-notch talent through advanced tools and algorithms, ensuring the perfect fit for every team. We...

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India OMSGURU Solutions PVT Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Title: Customer Support AssociateJob Location: Bopal, AhmedabadJob Type: Full-timeAbout the Company:OMSGuruis a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy clients...

  • Customer Support

    12 hours ago

    Ahmedabad, Gujarat, India Microvista Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company: Microvista Technologies Pvt Ltd.Job Title: Support ExecutiveJob Location: , Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054Job Type: Full TimeRole Overview:As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing...

  • Customer Service Representative

    4 days ago

    Ahmedabad, Gujarat, India TTEC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Service Representative - Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and...