CRO (Customer Relationship Officer)

2 weeks ago

Bengaluru, Karnataka, India Brandface Retail LLP Full time ₹ 2,50,000 - ₹ 3,00,000 per year

We are looking for a dedicated and customer-oriented Sales Assistant to join our Bridal Wear Rental Store team. As a Sales Assistant, you will play a vital role in creating a delightful shopping experience for brides-to-be and their entourage. Your passion for fashion, attention to detail, and exceptional communication skills will contribute to the success of our store and help our customers find the perfect wedding attire.

Responsibilities:

Customer Service:Greet customers warmly and provide a welcoming atmosphere in the store.

Assist brides and their party in selecting bridal gowns and accessories that suit their preferences and needs.

Offer knowledgeable advice on wedding fashion trends, styles, and fits.

Provide information about rental policies, pricing, and additional services with clarity and enthusiasm.

Handle customer inquiries, concerns, and requests promptly and professionally.

Sales and Rentals:Actively engage with customers to understand their unique requirements and preferences.

Assist customers in trying on various bridal wear options and provide honest feedback.

Upsell and cross-sell bridal accessories and complementary products to enhance the overall look.

Efficiently manage the rental process, including measurements, fittings, and pick-ups.

Visual Merchandising:Help maintain an organized and visually appealing store layout.

Participate in displaying bridal gowns and accessories attractively to showcase our collection effectively.

Inventory Management:Assist in managing inventory levels and keep track of stock availability.

Coordinate with the Store Manager to replenish stock and arrange for timely deliveries.

Store Operations:Ensure the store is clean, tidy, and well-presented at all times.

Help with opening and closing procedures as required.

Collaborate with the team to maintain the store's overall efficiency.

Customer Relationship:Build strong relationships with customers, creating a positive and personalized shopping experience.

Follow up with potential customers and provide exceptional after-sales service.

Requirements:

  • High school diploma or equivalent; additional education or relevant courses in Fashion, Retail, or Customer Service is a plus.
  • Proven experience (1-2 years) as a Sales Assistant or in a customer-facing role, preferably in the fashion or bridal industry.
  • Passion for fashion and a keen interest in bridal wear trends.
  • Excellent communication and interpersonal skills to engage effectively with customers and colleagues.
  • Strong customer service orientation with a friendly and helpful attitude.
  • Detail-oriented and organized, with the ability to handle multiple tasks efficiently.
  • Basic knowledge of POS systems and inventory management is advantageous.
  • Ability to work flexible hours, including weekends and holidays.

If you have a flair for fashion, love helping others find their perfect bridal attire, and are committed to delivering exceptional customer service, we invite you to apply for the role of Sales Assistant at our Bridal Wear Rental Store. Join us in making our customers' special day even more memorable with the perfect wedding ensemble.

Regenerate response

Job Type: Full-time

Pay: From ₹25,000.00 per month

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Retail sales: 2 years (Preferred)
  • total work: 2 years (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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