Customer Relationship Executive

4 hours ago

Bengaluru, Karnataka, India BodyCraft Spa & Salon Full time ₹ 4,80,000 per year

Key Responsibilities

1. Customer Relationship Management

  • Serve as the primary point of contact for customers.
  • Build long-term, trusted relationships to enhance customer loyalty.
  • Maintain regular communication to understand customer needs and expectations.

2. Customer Support & Issue Resolution

  • Respond promptly to customer queries via phone, email, or in-person.
  • Resolve complaints efficiently while ensuring a positive customer experience.
  • Escalate complex issues to relevant departments when necessary.

3. Sales & Upselling

  • Identify opportunities to upsell or cross-sell company products/services.
  • Assist in achieving sales and customer retention targets.
  • Provide product knowledge and support to help customers make informed decisions.

4. Documentation & Reporting

  • Maintain records of customer interactions and transactions.
  • Prepare reports on customer feedback, satisfaction levels, and service trends.
  • Update CRM systems with accurate customer information.

5. Coordination with Internal Teams

  • Collaborate with sales, operations, and service teams to deliver seamless customer service.
  • Share customer insights and feedback to help improve products and processes.

Required Skills & Qualifications

  • Bachelor's degree (Business, Marketing, or related field preferred).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to handle multiple customer accounts and prioritise tasks.
  • Proficiency in CRM software and MS Office tools.

Preferred Attributes

  • Positive attitude and customer-first mindset.
  • Ability to work under pressure and meet deadlines.
  • Experience in customer service or client-facing roles.
  • Strong negotiation and relationship-building skills.

Work Environment

  • Full-time position
  • May require occasional travel or client visits
  • Office or hybrid working model based on company policy

Work location:- Koramanagala

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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