
UPSD - Gurugram (Faridabad)
1 day ago
Job Description
Regular review of open complaints and ensure response time and its closure as per SLAs
Achieve Revenue generation targets
Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis
Maintain Customer i-base hygiene and regularly update end-user data in the system
To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively
Developing and maintaining Channel infrastructure as per the Expansion plan, regular visits to the Channel to ensure a high level of engagement and alignment with the organisation's objective, ensuring adequate resource support to the channel to achieve committed SLAs
Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement
Key Responsibilities
Technical knowledge about Service offerings and Channel Management
Understanding of Customer Service Operations
Vendor & business associates/ Dealer management
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