Customer Support Associate

1 week ago

Gurgaon, India PartsAvatar.ca Full time

**Job Title**: Technical Support Associate

**Job Type**: Full - Time

**Job Location**: Sector-44, Gurugram, Haryana-122003

**Shift Timings**: Canada Shift Timings (Evening & Night Shift)

**Job Requirements**:

- Graduate (Any)
- BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (preferred)
- Relevant Experience in mechanical or automobile industry (preferred)
- Knowledge of automotive spare parts (preferred)
- A team-player mentality who thrives in a collaborative environment and is receptive to feedback
- The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision
- Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment
- Must have good customer handling etiquettes
- Good analytical skills and quick thinking
- Open to work in flexible environment, rotational shifts

**Responsibilities**:

- Utilizing the computer system to look up for compatible parts as per customer requirement.
- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
- Effectively communicating product features, benefits, and warranty policy information to the customers.
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;verifying customer’s understanding of information and answer
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible
- Handle various tasks or projects with changing priorities
- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
- PartsAvatar is an Equal Employment Opportunity employer that considers applicants withoutregard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status,or any other characteristic protected by law._

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹24,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Will you be comfortable relocating to Gurgaon, Haryana for this job? (Delhi/Faridabad/Noida/Greater Noida) are non hiring zones.
- Will you be comfortable working in Canada Shift timings? (1 side cab facility provided within Gurgaon)
- Will you be comfortable working 6 days/week?

**Language**:

- English (preferred)

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