Customer Support Associate

4 days ago

Gurgaon, Haryana, India Career Crox Full time ₹ 29,000 per year

Customer Support Associate (Airbnb Process)

Schedule: 5-day working (20 days/month) with 2 additional offs

Qualification : Fresher / Undergraduate Eligible

Compensation & Perks

  • Fixed CTC: ₹29,000 per month
  • Performance Incentives: Up to ₹40,000 per month
  • Culture: Engaging workplace with regular team-building and fun activities

Location: Sector 18, Gurgaon

NOTE :- "Please answer all screening questions to get the call"

Key Responsibilities

  • Deliver seamless support to global Airbnb customers via calls, chats, and emails
  • Provide end-to-end assistance on reservations, cancellations, account management, and escalations
  • Maintain a high level of professionalism and courtesy in every interaction
  • Accurately document all customer interactions in the system
  • Collaborate with internal teams to ensure timely resolution of issues
  • Consistently achieve service quality and productivity benchmarks
  • Uphold Airbnb's brand values by creating exceptional customer experiences

Desired Candidate Profile

  • Absolute fluency in English – impeccable grammar, pronunciation, and articulation
  • Excellent interpersonal and communication skills with a customer-centric mindset
  • Strong problem-solving abilities and emotional intelligence
  • Basic technical proficiency (MS Office, web navigation, CRM tools)
  • Adaptability to rotational shifts (if required by business process)
  • Energetic, confident, and professional

Job Types: Full-time, Permanent, Fresher

Pay: ₹29,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How much do you rate your English communication skill out of 10?
  • Whats your current in hand salary ?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)

License/Certification:

  • Experience in any calling related domain ? (Preferred)

Location:

  • Gurgaon, Haryana (Preferred)

Work Location: In person

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