Customer Support Associate

2 weeks ago

Gurgaon, Haryana, India Tronado IT Solution Private Limited Full time ₹ 20,000 - ₹ 25,000 per year

Job Summary:

We are seeking a dedicated and customer-focused customer support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

Customer Assistance:

  • Respond to customer inquiries via phone, email, chat, or other communication channels.
  • Provide accurate and timely information about products, services, and policies.
  • Assist customers with account setup, troubleshooting, and issue resolution.

Problem Resolution:

  • Identify and resolve customer concerns efficiently and professionally.
  • Escalate complex issues to the appropriate department or team when necessary.
  • Follow up with customers to ensure their issues are fully resolved.

Customer Satisfaction:

  • Maintain a positive and empathetic attitude toward customers at all times.
  • Strive to exceed customer expectations and deliver a high level of service.
  • Collect customer feedback and share insights with the team to improve processes.

Documentation and Reporting:

  • Accurately document customer interactions and resolutions in the CRM system.
  • Generate reports on common customer issues and trends.

Team Collaboration:

  • Work closely with team members and other departments to provide seamless customer support.
  • Participate in training sessions and team meetings to stay updated on product knowledge and processes.

Qualifications:

  • Education: High school diploma or equivalent; bachelor's degree preferred.
  • Experience: 0-1 year of experience in customer support or a related field.

Skills:

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in using CRM software, Microsoft Office/Goggle office, and other relevant tools.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications:

  • Familiarity with culture and customer expectations.
  • Experience in handling customer support.
  • Knowledge of additional languages is a plus.

Salary up to 25k

How to Apply:

Drop your resume at or

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)

Location:

  • Gurgaon, Haryana (Required)

Work Location: In person

  • Customer Support Associate

    7 days ago

    Gurgaon, Haryana, India Krezig Consultants LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Customer Support Associate for the Airbnb process,you will play a key role in deliveringexcellent service to both Airbnb guests and hosts.You will handle inquiries, resolve issues, andensure that all interactions are smooth and efficient Required Candidate profileCommunication: Excellent verbal and written communication skills in English.•...

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India Mylo Family Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Seeking a highly skilled professional to join our team as an Associate/Sr. Associate – Voice/Chat Support Leading E commerce companyThis role involves providing exceptional customer service and support via phone, handling inbound inquiries about disputed transactions. The successful candidate will validate identity, initiate effective communication,...

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India SalarySe Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    At SalarySe, we're on a mission to make money work harder for India's salaried professionals. We provide UPI-based credit, financial wellness tools, and rewards to empower employees.Role OverviewWe're looking for a Customer Support Associate to be the first point of contact for our users, resolving queries, ensuring smooth onboarding, and delivering a great...

  • Customer Support Associate

    7 days ago

    Gurgaon, Haryana, India Cubnet Services Full time ₹ 4,08,000 per year

    Post: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts* Working Days: 05 Days (Rotational which includes night shifts too)* Weekly Offs: 02 Days (Rotational; not fixed sat-sun)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field*...

  • Customer Support Associate

    1 day ago

    Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    Job Description:Position: Customer Support AssociateKey Responsibilities:Handle international customer queries through calls with professionalism and empathy.Provide accurate information, resolve issues, and ensure high-quality customer experience.Identify customer needs and offer appropriate products/services through upselling and cross-selling...

  • Customer Support Associate

    1 week ago

    Gurgaon, Haryana, India Kareer Hubb Full time ₹ 2,88,000 - ₹ 4,20,000 per year

    Customer Support AssociateJob Details:* 5 days working* 2 Rotational off* Rotational shifts* Both Side cabs* Salary: up to 35k CTC* Location : Gurgaon* Age up to 35 years* NEED IMMEDIATE JOINERS Under Graduate / Graduate both can applyfresher / experience both can applyExperience Should be international process (voice / non voice)CALL HR HARPREET Job Type:...

  • Customer Support Associate

    1 week ago

    Gurgaon, Haryana, India Career Crox Full time ₹ 29,000 per year

    Customer Support Associate (Airbnb Process)Schedule: 5-day working (20 days/month) with 2 additional offsQualification : Fresher / Undergraduate EligibleCompensation & PerksFixed CTC: ₹29,000 per monthPerformance Incentives: Up to ₹40,000 per monthCulture: Engaging workplace with regular team-building and fun activitiesLocation: Sector 18, GurgaonNOTE :-...

  • Customer Support Executive

    5 days ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer's Support

    5 days ago

    Gurgaon, Haryana, India humanTech Full time ₹ 3,00,000 - ₹ 3,72,000 per year

    Chat Process:Profile: Customer Success Associate (Chat Process)Work Mode: Work from OfficeQualification: Graduate / Undergraduate (Both accepted)Experience: Minimum 6 months of International Process experience + Tech Support (Troubleshooting) experience – MandatorySkillset:Excellent communication in EnglishTechnical / Troubleshooting experienceInterview...

  • Customer Support Associate

    3 days ago

    Gurgaon, Haryana, India Bridgexcel innovations pvt ltd Full time ₹ 2,64,000 - ₹ 2,88,000 per year

    Job Title: Customer Support Executive – Email ProcessLocation: GurugramExperience Required: 1+ Years in Email SupportJoining: Immediate Joiners PreferredJob Summary:We are seeking a proactive and customer-focused Customer Support Executive for our Email Process. The ideal candidate should have at least 1 year of experience in handling customer queries via...