Customer Support Associate

1 week ago

Gurgaon, Haryana, India Tronado IT Solution Private Limited Full time ₹ 20,000 - ₹ 25,000 per year

Job Summary:

We are seeking a dedicated and customer-focused customer support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

Customer Assistance:

  • Respond to customer inquiries via phone, email, chat, or other communication channels.
  • Provide accurate and timely information about products, services, and policies.
  • Assist customers with account setup, troubleshooting, and issue resolution.

Problem Resolution:

  • Identify and resolve customer concerns efficiently and professionally.
  • Escalate complex issues to the appropriate department or team when necessary.
  • Follow up with customers to ensure their issues are fully resolved.

Customer Satisfaction:

  • Maintain a positive and empathetic attitude toward customers at all times.
  • Strive to exceed customer expectations and deliver a high level of service.
  • Collect customer feedback and share insights with the team to improve processes.

Documentation and Reporting:

  • Accurately document customer interactions and resolutions in the CRM system.
  • Generate reports on common customer issues and trends.

Team Collaboration:

  • Work closely with team members and other departments to provide seamless customer support.
  • Participate in training sessions and team meetings to stay updated on product knowledge and processes.

Qualifications:

  • Education: High school diploma or equivalent; bachelor's degree preferred.
  • Experience: 0-1 year of experience in customer support or a related field.

Skills:

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in using CRM software, Microsoft Office/Goggle office, and other relevant tools.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications:

  • Familiarity with culture and customer expectations.
  • Experience in handling customer support.
  • Knowledge of additional languages is a plus.

Salary up to 25k

How to Apply:

Drop your resume at or

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)

Location:

  • Gurgaon, Haryana (Required)

Work Location: In person

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