UPSD - Gurugram Rohtak

22 hours ago

Gurgaon, Haryana, India Blue Star MEA Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Description
Job Description


Regular review of open complaints and ensure response time and its closure as per SLAs

Achieve Revenue generation targets

Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis

Maintain Customer i-base hygiene and regularly update end-user data in the system

To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively

Developing and maintaining Channel infrastructure as per the Expansion plan, regular visits to the Channel to ensure a high level of engagement and alignment with the organisations objective, ensuring adequate resource support to the channel to achieve committed SLAs

Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement


Key Responsibilities


Technical knowledge about Service offerings and Channel Management

Understanding of Customer Service Operations

Vendor & business associates/ Dealer management


Job Details

Role Level: Entry-Level Work Type: Full-Time Country: India City: Gurugram ,Haryana Company Website: Job Function: Others Company Industry/

Sector: Industrial Machinery Manufacturing

What We Offer

About The Company
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