Cross Functional Lead

1 day ago

Mumbai, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description
Job Description:
  • As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment
  • Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
  • Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
  • Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
  • Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
  • Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
  • Driving the internal audits, define and drive service improvement programs based on the external audit findings
  • Report the Customer on all Process areas as per the Contractual agreements.
Experience/Skills:
  • YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
  • ITIL V4 MP / ITIL
  • 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
  • Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
  • Capability to deliver ITIL Trainings
  • Excellent team management skills and inter-personal skills
  • Excellent Presentation skills, verbal and written communication skills and facilitation skills
  • Good documentation and process flow diagramming skills
  • Graduate or Postgraduate in Management / Engineering / Computer sciences

Wipro

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