Customer Service

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service. Key Responsibilities: Handle inbound and outbound calls from international customers.Address...

Job Title: Customer Service and Customer AdvisorLocation: MumbaiDepartment Customer Service & SalesReporting to: Customer Service ManagerEmployment: Full / Part time, permanentPlease apply via the given application link - Primary Job PurposeWere looking for someone who lives and breathes customer care but also has the drive to spot opportunities and help our...

Company DescriptionEntrantial is a leading professional recruiting group, specializing in recruiting qualified, professional, and skilled people across India. Our expert consultants partner with clients and candidates to shape the future workforce. Every day, we help hundreds of candidates find their next role and assist clients with workforce development...

About The Role  Customer Service Manager - Support Services-Customer Service  Job Role  End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify...

Roles and ResponsibilitiesHandle customer calls, resolve queries, and provide excellent customer service to ensure high levels of satisfaction.Prepare MIS reports on a regular basis to track key performance indicators (KPIs) such as call volume, resolution rates, and first-call resolution rates.Provide timely support to customers through effective query...

Detailed Job Description:• To handle functions and SLAs of Customer Support dept.• To ensure continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels.• Ensuring the level of quality in operations and adhering to all the quality tools and procedures• Responsible for service delivery of...

We have openings for HSC/Graduate freshers and experienced candidates for voice international customer service process for US, UK , Australia.Email cv : Whatsapp Abhijeet For Malad, Goregaon, Thane, Bhayandar, Airoli, Vikhroli, Vashi and Andheri locationSalary up to 15k to 60k per month + monthly incentives and OT and all corporate benefitsExcellent...

Manage a team of 50 people handling appointments, queries, feedback, and complaints across voice, WhatsApp, & email.Track daily team performance AHT, Monitor NPS/CSAT scores and drive initiatives to improve customer experience at all touchpoints. Required Candidate profileManaged at least 30+ team members.5+ yrs in customer service leadership, preferably in...