Customer Relationship Manager

3 days ago

Bengaluru, Karnataka, India Ablecold Logistics Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About the job:At AbleCold, we believe that reliability of operations and customer relationships differentiates us from our competition. This role is customer-centric wherein you will take care of day-to-day interactions with customers and ensuring operations are running smoothly by co-ordinating with various functions within the organisation.

Responsibilities:

  • Manage day-to-day operations, maintenance, and performance across six cold storage units.
  • Plan and execute storage scheduling, capacity utilization, and client coordination to optimize efficiency.
  • Oversee temperature, humidity, and equipment control systems to ensure consistent product quality.
  • Coordinate with site in-charges regarding manpower allocation, operational activities, and technical troubleshooting.
  • Ensure timely preparation and closure of MIS reports, along with effective client communication for all facilities.
  • Liaise with vendors and contractors to ensure uninterrupted service and equipment functionality.
  • Monitor inventory, enforce safety standards, and maintain statutory compliance at each unit.
  • Prepare and submit daily performance and operational reports to management.
  • Strong Excel skills and should be able to interpret data and analyze.
  • Conduct periodic visits to each cold storage location to audit processes, verify maintenance standards, and drive continuous improvement.

Requirement:

  • High energy with problem solving
  • Previous experience in warehouse management is required.
  • Ability to use excel intermediate level.
  • Cold storage experience is a positive
  • Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever operational need arises.
  • Previous start-up experience is preferable.

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