Customer Relationship Management Manager

3 days ago

Bengaluru, Karnataka, India Stag Elevators Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

Customer Relationship Management:

  • Build and nurture strong, sustainable relationships with existing and potential customers.
  • Serve as the primary point of contact for customer queries, feedback, and issues.
  • Resolve customer complaints in a timely and professional manner, ensuring high satisfaction levels.

Customer Insights & Strategy:

  • Gather, analyse, and interpret customer feedback to identify trends and areas for improvement.
  • Develop and implement strategies to enhance customer retention and loyalty.
  • Collaborate with the sales, marketing, and product teams to design customer-focused initiatives.

CRM System Management:

  • Manage and update customer data within the CRM software to ensure accuracy and consistency.
  • Utilize CRM tools to track customer interactions, monitor sales activities, and generate reports.
  • Train team members on effective use of CRM systems and best practices.

Sales Support:

  • Identify upselling and cross-selling opportunities and work with the sales team to capitalize on them.
  • Support the sales process by providing key customer insights and history.

Reporting & Analysis:

  • Prepare and present customer satisfaction reports and KPIs to the management team.
  • Monitor and evaluate customer lifecycle metrics to inform decision-making and strategy.

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