Customer Relationship Manager
3 days ago
We're Hiring: Customer Relationship Manager
website:
About Atomo:
Revolutionizing Smart Classrooms with AI-Powered Innovation
Transform your educational environment with Atomo, a state-of-the-art solution combining SaaS technology and advanced hardware to deliver seamless AI-powered smart classrooms. Atomo redefines the learning experience with intelligent features designed to enhance engagement, streamline classroom management, and foster an interactive teaching environment.
About the Role:
We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to build and maintain long-term client relationships, drive product adoption, and ensure customer success. The ideal candidate will have strong communication skills and a customer-first mindset.
Key Responsibilities:
- Build and nurture strong, lasting relationships with clients, institutions, and partners.
- Serve as the primary point of contact for customer accounts, ensuring seamless communication and satisfaction.
- Understand client needs and collaborate with internal teams (Sales, Product, Tech, and Support) to deliver tailored solutions.
- Drive adoption and engagement of Atomo's AI-powered classroom solutions across customer organizations.
- Conduct onboarding, training, and regular check-ins to ensure clients achieve maximum value from our products.
- Monitor customer satisfaction and resolve issues proactively to maintain high retention and renewal rates.
- Identify upselling and cross-selling opportunities and coordinate with the Sales team.
- Gather customer insights and feedback to support product improvements and innovation.
- Maintain accurate records of client interactions using CRM tools and prepare periodic reports for management.
Who Should Apply?
- Bachelor's degree in Business, Education, Marketing, or related field.
- 2–5 years of experience in Customer Relationship Management.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM tools such as HubSpot, Zoho, or Salesforce.
- Analytical mindset with the ability to derive insights from customer data.
- Ability to manage multiple accounts and priorities in a fast-paced startup environment.
- Strong problem-solving skills and a proactive, ownership-driven approach.
What We Offer:
- Collaborative, high-growth, and learning-driven startup culture.
- Competitive compensation and performance-based incentives.
- Flexible working environment and room for rapid career advancement.
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