Customer Service Officer

1 day ago

Bhopal, Madhya Pradesh, India NABFINS LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

NABFINS Ltd, a subsidiary of National Bank for Agriculture and Rural Development (NABARD), is a non-deposit taking NBFC registered with the Reserve Bank of India. NABFINS operates throughout India with the main objectives of providing financial services in agriculture and microfinance. The company offers credit and facilities for the promotion, expansion, commercialization, and modernization of agriculture and allied activities. NABFINS aims to provide microfinance services to the needy and disadvantaged sections of society in both rural and urban areas, ensuring their prosperity.

Role Description

This full-time on-site role is located in Bhopal. As a Customer Service Officer, you will be responsible for managing customer inquiries, resolving complaints, ensuring customer satisfaction, and providing excellent customer support. Your day-to-day tasks will include handling customer requests, managing customer interactions, and enhancing the overall customer experience.

Qualifications

  • Interpersonal Skills: Strong interpersonal skills are required for effective communication with customers and team members.
  • Customer Service and Customer Support: Proven experience in customer service and customer support to handle inquiries and resolve issues efficiently.
  • Customer Satisfaction and Customer Experience: Ability to ensure high levels of customer satisfaction and create positive customer experiences.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer service software and tools is a plus.
  • Bachelor's degree in Business Administration, Communications, or a related field is preferred.

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