Customer Service Co-ordinator

3 days ago

Bhopal, Madhya Pradesh, India Aquaclean Services (P) Limited Full time ₹ 24,00,000 - ₹ 48,00,000 per year

Job Title: Service Coordinator

Location: Bhopal, M.P

Job Type: Full-Time

Industry: Facility Management

Experience Level: Mid-Level (4–8 years preferred)

About Us

We are a dynamic and customer-focused Facility Management service company based in Bhopal. We are committed to delivering high-quality solutions to our clients. With multiple branches across the region, we pride ourselves on operational excellence, teamwork, and continuous improvement.

Role Overview

As a Service Coordinator, you will be the central point of contact for all the distant site operations, ensuring smooth coordination between service teams, clients, and management. You'll play a key role in scheduling, communication, documentation, and customer satisfaction.

Key Responsibilities

  • Coordinate daily service operations and communications to teams in different locations.
  • Act as liaison between clients, service teams, and head office
  • Monitor job progress and ensure timely completion of service requests
  • Maintain accurate records of service calls, customer feedbacks keeping track of pending complaints.
  • Assist in preparing reports and performance metrics for branch activities
  • Support Director in administrative and operational tasks.
  • Handle customer inquiries and resolve issues professionally.
  • Ensure compliance with company policies and safety standards.

Qualifications

  • Bachelor's degree or equivalent experience in business administration or related field
  • Minimum 3+ years of experience in service coordination, customer service, or operations
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal abilities
  • Proficiency in MS Office and Excel.
  • Ability to work independently and as part of a team
  • Problem-solving mindset and attention to detail

What We Offer

  • Competitive salary and benefits
  • Opportunities for growth and career advancement

How to Apply

Send your resume and a brief cover letter to with the subject line "Service Coordinator Application – [Your Name]".

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Operations management: 3 years (Required)

Language:

  • English (Required)

Work Location: In person

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