PDI, Service Quality

1 day ago

Bhopal, Madhya Pradesh, India Mahindra & Mahindra Limited Full time
Responsibilities & Key Deliverables
Annual Training planning, and preparation of Training calendar.Preparing and updating training centre team on newly launched and existing products.Looking after maintenance of training centre, its aggregates and housekeeping as well as live tractors, implements and training facility.Development of working cut models of training aggregates, toy models and live cut models of tractor child parts for easy understand ing of its construction and working.Designing and development of tractor aggregates mounting trolleys for ease of training and hand ling.Development of Training Portal for CCMs use for data capturing and updation.Imparting Area Office and Out Station trainings on need base.Evaluating internal Customer Care team, training and enhancing their technical skills.Co-ordination, development and dispatch of Service Bulletins to PAN India dealers.Coordination and planning with various departments and HR for imparting orientation training to new joinees in other departments of Swaraj Division.Responsible for keeping abreast with the ground level ways of working and accordingly improvising the Training content and methodology for imparting effective training.Managing Swaraj Satkar programme @ Mohali planning, coordination with AO and its execution.Planning and execution of Co-Tech programmeTraining, evaluation and recognition.Development of Special tools for newly launched products.Support in development of tractor publications Operator Manual and its translation in 8 languages.Development of Workshop Service Manual of newly launched tractors.Development of training material Audio visuals, LED models, animated videos, Service Training Notes, Technical Data book etc.Enhancing training facility for imparting training on new product aggregates, special Tools etc Preferred Industries
Media/Evnt Mgmt/PR Research & Development Facility Management Maintanence Administrative Science & Technology Administrative and S Teaching / Training Education Qualification
Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Production; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelors of Technology in Production; Bachelor of Engineering in Automobile General Experience
3-7 Years of relevant experience as Product Trainer in Tractor Industry(2 Years of front end experience as CCM is Preferred) Critical Experience
Minimum 3 years of relevant experience as Product Trainer in Tractor field.Thorough technical knowledge of working of Tractors/ Implements.Clear understanding of the prevailing Farm Practices System Generated Core Skills
Innovation - Product Customer Experience Customer Relationship Management (CRM) Product Innovation Product Knowledge & Application Project Planning & Execution Tool Development Maintenance Management Product Knowledge - Aggregates Housekeeping Content Development Stock Management Training Delivery Team Management Training Needs Analysis (TNA) Dealer Management Dispatching Training & Development Training Design Program Management User Manual Development Facility Management Process Knowledge - Manufacturing Technical Knowledge Product Knowledge - Farming Applications Consumer Insighting Trend Analysis System Generated Secondary Skills

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