Customer Service Associate

8 hours ago

Bhopal, Madhya Pradesh, India Startek Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Company Description

Startek is a global leader in customer experience (CX) management solutions, delivering innovative omnichannel services, digital transformation, and enterprise technology support to both established Fortune 500 companies and emerging startups. With a presence in 13 countries and over 40,000 CX experts, Startek ensures seamless customer engagement through in-center and remote work options. Leveraging the award-winning Startek Cloud platform with AI capabilities, the company drives business agility, operational continuity, and exceptional customer experiences. Startek is committed to fostering connections and building long-term relationships by emphasizing empathy, providing human-centric solutions, and bridging the gap in CX delivery. For more information, visit

Role Description

This is a full-time remote position for a Customer Service Associate. The primary responsibilities include providing exceptional customer support by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction. Daily tasks may involve handling customer communications, maintaining accurate records, and addressing individual customer needs through phone, email, or chat. The associate will play a vital role in enhancing the overall customer experience while upholding the company's commitment to quality service.

Qualifications

  • Strong Customer Support and Customer Service skills
  • Proven ability to ensure Customer Satisfaction and deliver an excellent Customer Experience
  • Proficiency in Phone Etiquette and effective communication in a professional environment
  • Ability to multitask, prioritize responsibilities, and manage time effectively
  • Problem-solving skills and a proactive approach to address and resolve issues efficiently
  • Comfortable working in a remote, technology-driven environment
  • Previous experience in a customer-facing role is a plus
  • High school diploma or equivalent required; additional certifications in customer service are a plus

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