Customer Service Representative
2 days ago
Company Description
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Role Description
This is a full-time, on-site role for a Customer Service Representative located in Bhopal. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks involve communicating with customers via phone, email, and in-person, providing information about products and services, handling complaints efficiently, and maintaining detailed records of customer interactions.
Qualifications
- Customer Service, Customer Support, and Customer Service Representatives skills
- Customer Satisfaction and Customer Experience skills
- Strong communication and interpersonal skills
- Ability to handle stressful situations with a positive attitude
- Good problem-solving skills and attention to detail
- Proficiency in using computer systems and technology
- Previous experience in a customer service role is a plus
- High school diploma or equivalent required; additional qualifications are a plus
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