Customer Service Associate
11 hours ago
Customer Support Executive (Voice Process)
Location: Bhopal
Process: Voice – Inbound & Outbound
Job Type: Full-Time
Shift & Working Days:
- Rotational Shifts
- 6 Days Working
- 1 Rotational Week Off
Eligibility Criteria:
- Education: Graduate candidates only (Freshers & Experienced both can apply)
- Excellent communication skills in English
- Basic computer knowledge required
- Strong problem-solving and customer-handling skills
Roles & Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with queries, complaints, and service-related issues
- Provide accurate information and ensure high levels of customer satisfaction
- Record and update customer interactions accurately in the system
- Escalate unresolved or complex issues to the relevant department promptly
- Meet daily/weekly performance and quality targets as per company standards
Job Type: Full-time
Pay: ₹14, ₹20,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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