Customer Success Executive

2 weeks ago

Bengaluru, Karnataka, India DashLoc - Gen AI Multi-Location Hyperlocal online Presence Platform Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview

The Customer Success Executive (CSE) is a dedicated point of contact for our clients, focused on building strong relationships and ensuring their overall satisfaction and success. This role involves managing a range of inquiries, providing essential support, and coordinating with various internal teams to deliver comprehensive solutions.

Key Responsibilities

  • Client Support & Advocacy:
    Serve as a primary point of contact for clients, handling inquiries and acting as an advocate for their needs internally.
  • Issue Management:
    Efficiently manage and resolve operational and service-related escalations, ensuring a smooth experience for clients.
  • Reporting & Insights:
    Generate and share performance reports and activity updates with clients, providing transparency and valuable insights.
  • Cross-Departmental Coordination:
    Collaborate with different internal departments to fulfill client requests and ensure seamless service delivery.
  • Feedback & Forwarding:
    Gather feedback and requests from clients, forwarding relevant information and insights to Growth Leads and Customer Success Managers for strategic consideration.
  • Relationship Nurturing:
    Actively work to build and maintain positive relationships with client contacts through consistent communication and support.

RequirementsKey Skills

  • Interpersonal Communication:
    Excellent verbal and written communication skills to build rapport and effectively convey information to clients.
  • Organizational Skills:
    Strong ability to manage multiple tasks, prioritize client requests, and maintain accurate records.
  • Problem-Solving Acumen:
    Capacity to quickly understand issues, propose solutions, and coordinate resources for resolution.
  • Basic Data Literacy:
    Ability to interpret basic reports and activity data to communicate effectively with clients.
  • Customer Empathy:
    A genuine desire to understand and address the needs and concerns of clients.
  • Team Collaboration:
    Ability to work effectively within the Customer Success team and with other departments.
  • Data Analysis & Reporting:
    Ability to interpret and analyze data to create clear and insightful reports. Proficiency with
    Excel
    and
    PowerPoint
    is essential. Experience with
    AI tools for analysis
    and various
    data analysis techniques
    is a plus.

Qualifications

  • Bachelor's degree in Business, Communications, or a related field (or equivalent practical experience).
  • 1-2 years of experience in customer service, support, or a client-facing role, preferably within the retail or SaaS industry.

Why Join Us?

Join a dynamic and innovative team where your contributions directly impact client success and company growth. At Dashloc, we believe in a collaborative culture where every team member is empowered to make a difference. We offer a supportive environment that values continuous learning and professional development, ensuring you have the tools and opportunities to excel in your career.

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