Customer Success Executive

1 day ago

Bengaluru, Karnataka, India Mudrex Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

We at Mudrex are a cryptocurrency investment platform that aims to revolutionize the digital asset space. We empower individuals and institutions to invest with confidence by offering state-of-the-art technology, expert insights, and a secure environment to manage their crypto investments. Our mission is to simplify the process of investing in crypto assets, catering specifically to those who seek to invest rather than trade. Our user-friendly platform provides market-linked and stable returns, enabling users to effectively build and expand their crypto portfolio. We take pride in being backed by prestigious investors such as Y-Combinator and Nexus Venture Partners. Join us on our journey to make crypto investing accessible and hassle-free for everyone

Role Description

This is a full-time on-site role for a Customer Success Executive, located in Bengaluru. The Customer Success Executive will be responsible for ensuring customer satisfaction, managing customer retention efforts, providing support to customers, and handling account management. Daily tasks include responding to customer inquiries, analyzing customer feedback, and working closely with clients to provide tailored solutions and build long-term relationships.

The Customer Success Executive at Mudrex plays a crucial role in building and maintaining the trust our customers have in our 
product. They ensure their customers' success and provide excellent customer service by leading with empathy and transparency. This position will focus on the following: 

  1. Improving service metrics,
  2. Growing assets under management (AUM),
  3. The ideal candidate will demonstrate skills of a relationship manager and have relevant customer service experience. This with a strategic mindset to drive customer satisfaction and achieve business objectives should surely help them succeed in their role.

Qualifications

  • Customer Satisfaction and Customer Retention skills
  • Experience in Customer Support and Account Management,
  • Managing end-to-end customer communication through inbound and outbound calls
  • Analytical Skills to assess and improve customer experience
  • Excellent communication and interpersonal skills
  • Monitor key performance indicators (KPIs) related to customer success and take proactive measures to meet or exceed targets.
  • Proactively engage with customers to understand their satisfaction levels and identify potential churn risks.
  • Develop and implement strategies to improve service quality, responsiveness, and efficiency.
  • Understand customer goals, objectives, and challenges to proactively address their needs.
  • Ability to work collaboratively and adapt to changing environments
  • Prior experience in the fintech or cryptocurrency industry is a plus.

Requirements:

  • At least 3 years of experience in customer service roles.
  • Strong understanding of the financial services industry and investment products (e.g., mutual funds, wealth management).
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
  • Comfortable working in shifts.
  • Can speak Hindi and English fluently.

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India COMSOL, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize customer satisfaction, retention, and software utilization, while...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India COMSOL Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Be a Part of Simulating Future Innovations and IdeasJob DescriptionWe are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize...

  • Customer Success Executive

    7 days ago

    Bengaluru, Karnataka, India Karix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Role: Sr. Executive - Customer SuccessJob Location: BangaloreJob Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India IDDION SOLUTIONS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIDDION SOLUTIONS is a future-ready platform for identity and workforce management. Our flagship brand, RegX, is a Contract Labour Management Solution (CLMS) designed to streamline onboarding to offboarding, digitizing contingent workforce management with transformed compliance, and real-time centralized insights of the extended workforce....

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Enterspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionDesignation: Customer Success ExecutiveLocation: Malleswaram, Bengaluru.Department: BusinessReporting to: Director – Business HeadRole OverviewWe are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India CashBook : UPI Wallets for Business Expenses Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCashBook is a UPI-led expense management solution designed for businesses. The platform enables companies to issue UPI-powered digital wallets to employees, set spending limits, and control expenses effectively. By leveraging UPI technology, CashBook streamlines business expense management and enhances financial oversight for...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India The Elevaate Alchemy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionThe Elevaate Alchemy is a luxury wellness brand offering transformational global retreats, energy mastery workshops, and holistic coaching programs. We blend ancient yogic sciences, Ayurveda, breathwork, and modern energy medicine to create immersive experiences for leaders and conscious professionals. Our offerings include...

  • Executive - Customer Success

    7 days ago

    Bengaluru, Karnataka, India Probe42 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India Kwalee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join the teamAs we continue to grow, we are now looking for aCustomer Success Executiveto join our Customer Success team.As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players'...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India Kwalee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join the teamAs we continue to grow, we are now looking for a Customer Success Executive to join our Customer Success team.As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players'...