Customer Success Executive

We are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize customer satisfaction, retention, and software utilization, while contributing to success stories, Go-To-Market initiatives, and user education. COMSOL Multiphysics is a global leader in simulation software for modeling and solving complex physics-based problems.This is a work from office role, and the selected candidate is expected to work from COMSOL office in Bengaluru.

• Drive customer onboarding and ensure smooth deployment of COMSOL software licenses.
• Proactively engage with customers through regular check-ins and satisfaction reviews.
• Collaborate closely with the technical support and application engineers to address customer challenges.
• Identify opportunities for customer success stories, coordinate with internal stakeholders, and drive the process from initiation to publication.
• Collaborate with the sales and marketing teams in Go-To-Market (GTM) activities, contributing customer insights, success stories, and feedback that enhance campaign effectiveness and product positioning.
• Assist in planning and executing customer webinars, workshops, and conferences.
• Maintain accurate records of customer interactions, usage trends, and engagement metrics in the CRM system.
• Facilitate feedback loops between customers and marketing teams to improve user experience.
• Contribute to shaping COMSOL India's customer success framework, processes, and best practices.
• Bachelor's degree in engineering, science, applied physics, or related technical field.
• 1–3 years of experience in customer success, technical support, inside sales, or application engineering.
• Basic knowledge of simulation, CAE, or engineering software is an advantage.
• Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
• Strong organizational, analytical, and multitasking skills.
• Familiarity with COMSOL Multiphysics or other leading simulation and engineering software tools.
• Experience in supporting post-sales customer interactions and helping users derive value from technical or software solutions.
• Exposure to developing customer-facing content, including case studies, success stories, or technical articles.
• Demonstrated ability to collaborate effectively across cross-functional teams including sales, marketing, and technical support.Supporting your success in your role as a Customer Success Executive will be experienced applications engineer, sales, and marketing professionals who occupy the top echelons of their areas of expertise. You will see and participate, on a daily basis, in the development and execution of innovative customer engagement strategies and adoption programs across multiple industries.As a Customer Success Executive, you will work closely with customers from leading commercial enterprises and research organizations. You will assist them in realizing the full potential of COMSOL Multiphysics software, support their simulation initiatives, and contribute to the creation of success stories that showcase real-world innovation and technical excellence.COMSOL is the leading innovator of multiphysics software for research and development (R&D). Our products are continuously pushing the boundaries of computer-aided engineering (CAE), so that our customers can solve challenging science and engineering problems and develop better products, faster.The COMSOL product family enables our end users to solve even the most sophisticated science and engineering problems, thanks to our intuitive and flexible graphical user interface. We create the tools that drive new breakthroughs in physics and engineering — and we love what we do.The COMSOL Group is a fast-growing, high-tech engineering software company that was founded in Stockholm, Sweden, in 1986 and has grown to include 16 offices and a distributor network throughout the world.The Bangalore office is spacious, bright, and comfortable. Our kitchens are always stocked with fresh fruit, tea, and coffee. Employees enjoy a casual dress code and relaxed atmosphere. Our corporate culture is innovative, vibrant, and cutting-edge. We are committed to encouraging creativity through an exciting and challenging environment in which individuals excel and grow. Our talented employees and an active learning environment are the keys to our success.
• Dynamic and engaging work duties that provide opportunities for self-development and professional growth.
• Exciting career opportunities and the opportunity to work with experts from many fields.
• Competitive benefits and compensation commensurate with skills and experience.