Customer Success Executive

12 hours ago

Bengaluru, Karnataka, India 93e29a66-f4c1-43d1-8d50-c4ba06c5f9f9 Full time ₹ 25,000 - ₹ 30,000 per year

Location:
 Sahakar Nagar, Bengaluru

Salary:
₹
25,000 -
₹
30,000

We are looking for a dynamic Customer Success Executive
 to join our team and ensure our clients receive an exceptional experience from onboarding to long-term retention. In this role, you will be the bridge between our customers and our product—guiding, supporting, and empowering them to achieve their desired outcomes.

Responsibilities

  • Build strong relationships with customers to drive product adoption and retention.
  • Conduct onboarding sessions and training to ensure smooth implementation.
  • Monitor customer health scores and proactively identify churn risks.
  • Serve as the primary point of contact for customer queries and escalations.
  • Collaborate with product and support teams to resolve issues quickly.
  • Maintain detailed records of customer interactions and feedback.
  • Identify upsell/cross-sell opportunities based on customer needs.
  • Prepare customer reports and help improve overall customer experience.

Requirements

  • 1–3 years experience in Customer Success, Support, or Account Management.
  • Strong communication, problem-solving, and relationship-building skills.
  • Ability to manage multiple accounts and handle fast-paced environments.
  • Tech-savvy with the ability to understand SaaS products (preferred).
  • Energetic, proactive, and customer-focused mindset.

Why Join Us

  • Work with a fast-growing team in a high-impact role.
  • Opportunity to grow into senior Customer Success or Account Management positions.
  • Collaborative culture with continuous learning and development.

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