Customer Success Executive
2 weeks ago
Company Description
CashBook is a UPI-led expense management solution designed for businesses. The platform enables companies to issue UPI-powered digital wallets to employees, set spending limits, and control expenses effectively. By leveraging UPI technology, CashBook streamlines business expense management and enhances financial oversight for organizations.
Role Description
This is a full-time on-site role for a Customer Success Executive located in Bengaluru. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, providing top-tier customer support, and managing customer accounts. Daily tasks include addressing customer concerns, analyzing customer data to improve services, and maintaining strong relationships through effective communication and problem-solving.
Qualifications
- Customer Satisfaction and Customer Retention skills
- Analytical Skills for data analysis and decision-making
- Customer Support and Account Management skills
- Strong interpersonal and communication skills
- Ability to work on-site in Bengaluru
- Previous experience in a customer-facing role is a plus
- Bachelor's degree in Business, Management, or related field
Required skills
- Language known:
Hindi and English - Strong communication skills in both languages
- Basic knowledge of
UPI, online payments, and bookkeeping - Good
problem-solving
and
multitasking
abilities - Customer-focused attitude
with patience and attention to detail
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