Customer Success Executive

4 days ago

Bengaluru, Karnataka, India Orange Sugar Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Title
: Customer Success Executive

Location
: HSR, Bangalore

Job Type
: Full-Time

Experience
: 0-2 Years

Salary Bracket: 3-4 LPA

About Orange Sugar

Orange Sugar is a premium kidswear brand built on the belief that kids deserve everyday clothes that are as comfortable, safe, and high-quality as they are stylish. We're growing fast across online marketplaces and our own channels — and we're looking for someone who's passionate about delivering exceptional customer experiences.

Role Overview

As a
Customer Success Executive

, you'll be the voice of Orange Sugar for our customers. You'll interact with parents daily — confirming orders, resolving return/exchange requests, and ensuring every issue is handled with care and empathy.

This is not just a service role — it's a chance to build trust, represent our brand values, and make sure every customer feels heard, respected, and delighted.

Key Responsibilities

  • Speak with customers to
    confirm addresses and order details

before dispatch.

  • Handle
    queries related to returns, exchanges, and delivery issues

promptly and professionally.

  • Maintain
    accurate records

of customer interactions and resolutions.

  • Collaborate with the
    operations and logistics teams

to ensure smooth order fulfillment.

  • Identify customer pain points and
    advocate for what's right for the customer

internally.

  • Ensure every interaction reflects the
    Orange Sugar promise of quality, empathy, and trust

.

Requirements

  • Prior

Experience

in a customer success, support, or operations role (preferably in e-commerce or apparel) is a plus

  • Fluency in English, Hindi, and at least one South Indian language

(Tamil, Telugu, or Kannada).

  • Excellent communication skills

– both verbal and written.

  • Soft-spoken, empathetic, and solution-oriented

approach to customers.

  • Strong attention to detail and ability to multitask in a fast-paced environment.

  • Proficiency with basic computer tools (Excel, CRM systems, etc.).

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