Customer Success Executive

7 days ago

Bengaluru, Karnataka, India Orange Sugar Full time

Job Title
: Customer Success Executive

Location
: HSR, Bangalore

Job Type
: Full-Time

Experience
: 0-2 Years

Salary Bracket: 3-4 LPA

About Orange Sugar

Orange Sugar is a premium kidswear brand built on the belief that kids deserve everyday clothes that are as comfortable, safe, and high-quality as they are stylish. We're growing fast across online marketplaces and our own channels — and we're looking for someone who's passionate about delivering exceptional customer experiences.

Role Overview

As a
Customer Success Executive

, you'll be the voice of Orange Sugar for our customers. You'll interact with parents daily — confirming orders, resolving return/exchange requests, and ensuring every issue is handled with care and empathy.

This is not just a service role — it's a chance to build trust, represent our brand values, and make sure every customer feels heard, respected, and delighted.

Key Responsibilities

  • Speak with customers to
    confirm addresses and order details

before dispatch.

  • Handle
    queries related to returns, exchanges, and delivery issues

promptly and professionally.

  • Maintain
    accurate records

of customer interactions and resolutions.

  • Collaborate with the
    operations and logistics teams

to ensure smooth order fulfillment.

  • Identify customer pain points and
    advocate for what's right for the customer

internally.

  • Ensure every interaction reflects the
    Orange Sugar promise of quality, empathy, and trust

.

Requirements

  • Prior

Experience

in a customer success, support, or operations role (preferably in e-commerce or apparel) is a plus

  • Fluency in English, Hindi, and at least one South Indian language

(Tamil, Telugu, or Kannada).

  • Excellent communication skills

– both verbal and written.

  • Soft-spoken, empathetic, and solution-oriented

approach to customers.

  • Strong attention to detail and ability to multitask in a fast-paced environment.

  • Proficiency with basic computer tools (Excel, CRM systems, etc.).

  • Customer Success Executive

    10 hours ago

    Bengaluru, Karnataka, India DrillBit Plagiarism Full time

    Company DescriptionDrillBit is a globally trusted plagiarism detection platform serving universities, research institutions, students, and publishers. With over 2,000 academic institutions across 20 countries relying on its cloud-based SaaS solutions, DrillBit offers cutting-edge tools like plagiarism detection, AI text analysis, and grammar checking....

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India CashBook : UPI Wallets for Business Expenses Full time

    Company DescriptionCashBook is a UPI-led expense management solution designed for businesses. The platform enables companies to issue UPI-powered digital wallets to employees, set spending limits, and control expenses effectively. By leveraging UPI technology, CashBook streamlines business expense management and enhances financial oversight for...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India Kwalee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join the teamAs we continue to grow, we are now looking for a Customer Success Executive to join our Customer Success team.As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players'...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India Kwalee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join the teamAs we continue to grow, we are now looking for aCustomer Success Executiveto join our Customer Success team.As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players'...

  • Customer Success

    5 hours ago

    Bengaluru, Karnataka, India TALENT PRO Full time

    **Experience 3-7 yearsStrong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) ProfilesMandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.Mandatory (Experience 2): Must have experience owning end-to-end...

  • Customer Success Executive

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Mudrex Full time

    Company Description:We at Mudrex are a cryptocurrency investment platform that aims to revolutionize the digital asset space. We empower individuals and institutions to invest with confidence by offering state-of-the-art technology, expert insights, and a secure environment to manage their crypto investments. Our mission is to simplify the process of...

  • Customer Success Executive

    7 days ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Executive

    7 days ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Executive

    6 days ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Executive

    4 days ago

    Bengaluru, Karnataka, India TransPerfect Full time

    Job description Position OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer...