Customer Success

2 hours ago

Bengaluru, Karnataka, India Simbian Inc Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Role Overview As Simbian's Customer Success Manager (CSM) for strategic accounts, you'll be the primary liaison for our largest and most important customer post -sales. This high -impact role blends elements of Customer Success, Technical Account Management, and Supportability Product Management. You will drive customers onboarding, champion their needs internally, and co -plan future opportunities to maximize mutual success. Key Responsibilities • Customer Onboarding & Deployment o Own the end -to -end onboarding experience, leading deployment and environment integration after the sale. o Work hands -on with customers to ensure seamless platform implementation and usage. • Customer Liaison o Serve as the primary point of contact post -sales for our tier -1 and strategic customers. o Champion the customer's perspective within Simbian, ensuring their needs are represented across product, engineering, and executive teams. • Sales Engineering Collaboration o Partner with Sales Engineers for technical support, while owning all nontechnical aspects of customer engagement. • First Line Product Support o Act as the first line of defense for product support, providing prompt, basic technical assistance and escalating complex issues to engineering. • Customer Relationship Management o Build and maintain strong, proactive relationships with customer stakeholders. o Co -plan with strategic customers to identify new opportunities, support farming sales, and drive account growth. • Executive & Opportunity Communication o Ensure Simbian leadership remains informed on both critical issues and new business opportunities via regular reporting. • Customer Feedback & Advocacy o Collect, synthesize, and forward customer feedback to relevant internal teams for product and service improvement. • Support & Enablement o Prepare and deliver customer collateral, including QBRs (Quarterly Business Reviews), reporting, and communications. o Manage updates to customers (e.g., image availability) and ensure ongoing enableRequirements • Proven experience in customer -facing roles within cybersecurity, SaaS, or technical environments. • Strong communication and interpersonal skills; ability to prepare polished customer collateral and conduct productive business reviews. • Hands -on technical aptitude for basic product use, deployment, and troubleshooting. • Demonstrated ability to champion both customer needs and Simbian's value internally. • Experience supporting large, strategic enterprise customers or similar. • Collaborative mindset with the ability to partner cross -functionally. • High level of integrity, intellectual honesty, and passion for customer success. BenefitsBe part of a fast -growing, mission -driven team led by industry leaders. Competitive compensation and benefits. Opportunity to work with global, market -leading customers and next -generation AI technology. Remote -first work environment, with flexibility and periodic travel for strategic engagements.

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