Customer success manager

8 hours ago

Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and Beenext, we're building the future of marketing software that promises outcomes, not just tools. Our mission is to create the world's largest human+AI marketing engine, revolutionizing how businesses approach SEO and digital marketing.

We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction.

Key Responsibilities:

  • Build and maintain strong customer relationships to understand their needs and ensure their success
  • Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively
  • Implement and optimize customer success processes to enhance efficiency and satisfaction
  • Analyze customer data to derive insights and make data-driven decisions
  • Collaborate with cross-functional teams to improve product and service offerings based on customer feedback
  • Contribute to the development of customer success strategies and best practices

Qualifications:

  • 3-6 years of experience in customer success or related roles, preferably managing the US clients
  • Bachelor's degree in a related field (Engineering, Business, or similar)
  • Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions
  • Excellent communication and interpersonal skills
  • Proven experience in customer success principles and practices
  • Ability to work in a fast-paced, dynamic startup environment
  • Proficiency in customer relationship management (CRM) tools and data analysis software

What We Offer:

  • Opportunity to play a key role in a rapidly growing startup
  • Exposure to cutting-edge AI and SEO technologies
  • Collaborative work environment with a focus on innovation
  • Competitive salary and benefits package
  • Professional growth and development opportunities
  • If you're passionate about customer success, operational excellence, and have a data-driven mindset, we'd love to hear from you

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