Customer Success Manager
2 days ago
As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest quality of Skan implementations and solutioning. Our Customer Success Managers will focus on expanding our offerings within customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.
What You'll Do:
- Lead Program Management across all phases of engagement from onboarding, implementation, training, and ongoing support
- Learn and implement Skan customer success model including customer value management methodologies – Lead clients through value discovery, value enablement, value delivery and validation phases of implementation
- Own Skan ROI and business outcome and report on key metrics like NPS, CSAT, Gartner peer and ROI
- Manage all aspects of project delivery – planning, reporting, coordination and risk management including governance
- Develop deep expertise in Skan product – technology, implementation and configuration
- Understand customer organization, business processes, pain areas, business goals, and collaborate with internal Skan teams to develop Skan solutions and present them to achieve Skan product adoption growth
- Build relationships across business owners, technology leaders and vendor management
- Monitor and achieve goals around Skan adoption, license usage, business outcomes delivery, renewals and revenue expansion
- Build and share customer case studies , project learnings and radiate within other teams
- Gather Intelligence on customer initiatives, priorities, and Leadership directions
- Manage license renewals in partnership with Sales
- Provide Executive briefings and status updates
- Report and track all metrics in the customer success management tool
- Manage Program governance activities like monthly and quarterly business reviews with executive stakeholders
- Organize customer onboarding, change management and training/certification
- Collaborate with Skan marketing, product management and executive teams to organize knowledge sharing, best practices and discovery workshops
What You'll Bring
Need to have
- Bachelor's Degree in technology or management
- 8+ years of professional experience preferably in customer success management, relationship management, value delivery or consulting
- Must have experience in business process design or intelligent automation or related areas
- Industry knowledge and experience in delivering Digital Transformation Initiatives
- Leadership skills and an ability to connect with customer
- 4+ years' experience in the banking and financial services, Insurance or healthcare verticals managing client relationships and delivery
Nice to have
- Strong interpersonal skills
- Strong organization and presentation skills
- A propensity for relationship building
- Professional experience in Financial Services and/or Insurance
-
Customer success manager
2 weeks ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer success manager
2 weeks ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 12,00,000 - ₹ 36,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Info Edge Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleWe are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform. As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Richpanel Full time ₹ 10,00,000 - ₹ 12,00,000 per year*Quick Highlights*Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.Reports to: Head of Customer SuccessStage: Team of 25. Primarily based in Bangalore,...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Intelli Search Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey Responsibilities:Build and maintain strong, long-term relationships with key customers, acting as a trusted business advisor.Partner with Sales and Account Management teams to drive upsell, cross-sell, and renewal opportunities.Understand customer business objectives and align company solutions to help them achieve measurable success.Lead Quarterly...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Vistex Career Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.What you'll do:Own...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Netradyne Full time ₹ 15,00,000 - ₹ 3,00,00,000 per yearNetradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Netradyne Full time ₹ 6,00,000 - ₹ 12,00,000 per yearNetradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
