Customer Success Manager

4 days ago

Bengaluru, Karnataka, India Richpanel Full time ₹ 10,00,000 - ₹ 12,00,000 per year

*Quick Highlights*Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.Reports to: Head of Customer SuccessStage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.Location: In-office. Bangalore, India.Compensation: INR LPA, depending on experience.Team: You'll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we're scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retentionAbout The RoleAs aCustomer Success Manager at Richpanel, you'll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You'll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes.You'll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel's success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.Responsibilities- Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.Maintain

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