Customer success manager

8 hours ago

Bengaluru, Karnataka, India Gushwork Full time ₹ 12,00,000 - ₹ 36,00,000 per year
is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and Beenext, we're building the future of marketing software that promises outcomes, not just tools. Our mission is to create the world's largest human+AI marketing engine, revolutionizing how businesses approach SEO and digital marketing.
We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction.
Timings: 4PM-1AM IST Key Responsibilities:
  • Build and maintain strong customer relationships to understand their needs and ensure their success.
  • Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
  • Implement and optimize customer success processes to enhance efficiency and satisfaction.
  • Analyze customer data to derive insights and make data-driven decisions.
  • Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
  • Contribute to the development of customer success strategies and best practices.
Qualifications:
  • 3-6 years of experience in customer success or related roles, preferably managing the US clients.
  • Bachelor's degree in a related field (Engineering, Business, or similar).
  • Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
  • Excellent communication and interpersonal skills.
  • Proven experience in customer success principles and practices.
  • Ability to work in a fast-paced, dynamic startup environment.
  • Proficiency in customer relationship management (CRM) tools and data analysis software.
What We Offer:
  • Opportunity to play a key role in a rapidly growing startup.
  • Exposure to cutting-edge AI and SEO technologies.
  • Collaborative work environment with a focus on innovation.
  • Competitive salary and benefits package.
  • Professional growth and development opportunities.
  • If you're passionate about customer success, operational excellence, and have a data-driven mindset, we'd love to hear from you
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer success manager

    5 hours ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centricInternational Customer Success Managerto join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Weekday (YC W21) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessedCustomer Success Managerwho will take full ownership of guiding new clients through their journey — from initial setup to successful...

  • Customer Success Manager

    19 hours ago

    Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey — from initial setup to successful...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India SkanAI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...