Customer Success Manager

4 days ago

Bengaluru, Karnataka, India Intelli Search Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:

  • Build and maintain strong, long-term relationships with key customers, acting as a trusted business advisor.
  • Partner with Sales and Account Management teams to drive upsell, cross-sell, and renewal opportunities.
  • Understand customer business objectives and align company solutions to help them achieve measurable success.
  • Lead Quarterly Business Reviews (QBRs) and Executive Reviews with strategic accounts to highlight value delivered.
  • Proactively identify at-risk accounts and implement retention strategies to reduce churn.
  • Collaborate with internal teams Sales, Product, Marketing, and Supportto ensure seamless customer experience and solution delivery.
  • Develop and implement scalable customer engagement and growth strategies.
  • Analyze customer data, usage patterns, and KPIs to identify opportunities for expansion and improvement.
  • Mentor and support junior Customer Success and Sales team members to drive excellence and consistency.
  • Contribute to strategic sales planning, forecasting, and pipeline development.

Qualifications & Skills:

  • Bachelors or Masters degree in Business, Sales, Marketing, or a related field.
  • 15+ years of experience in Customer Success, Account Management, or Sales within the IT / SaaS / Enterprise software industry.
  • Strong understanding of customer lifecycle management, renewals, and account expansion strategies.
  • Proven track record of driving revenue growth through retention, upselling, and cross-selling.
  • Excellent communication, negotiation, and presentation skills.
  • Experience in managing and nurturing enterprise-level or global clients.
  • Proficiency with CRM and Customer Success tools (Salesforce, HubSpot, Gainsight, etc.).
  • Strategic mindset with analytical and problem-solving abilities.
  • Leadership experience in building or managing Customer Success or Sales teams.
  • Share your updated CV to

  • Customer success manager

    7 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centricInternational Customer Success Managerto join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer success manager

    7 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday (YC W21) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessedCustomer Success Managerwho will take full ownership of guiding new clients through their journey — from initial setup to successful...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform. As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...