Customer Success Executive –

2 days ago

Bengaluru, Karnataka, India Qoruz Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Success Executive – (MarTech)

Experience:
1-2 years

Location:
HSR Layout, Bangalore

About Qoruz, the Journey, and Life at Qoruz:

Job Description:

  • Customer Onboarding & Engagement
    – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption.
  • Customer Relationship Management
    – Build and maintain strong, long-term relationships with customers. Understand their marketing goals, provide strategic recommendations, and identify opportunities for account growth through upselling and cross-selling.
  • Customer Support & Retention
    – Address customer queries with speed and empathy through email, chat, and calls. Proactively resolve issues, ensuring customer satisfaction and long-term retention.
  • Performance Tracking & Insights
    – Monitor customer usage, engagement, and success metrics. Maintain accurate documentation in the CRM and provide data-backed insights to improve customer outcomes.
  • Cross-Team Collaboration
    – Work closely with sales, product, and marketing teams to ensure customer feedback is communicated effectively. Collaborate on campaigns and initiatives that drive product adoption and customer success.

Requirements:

  • 1 year of experience in Customer Success, Account Management, or Client Servicing roles (preferably in a SaaS or MarTech environment).
  • Strong understanding of marketing technology platforms or influencer marketing ecosystems.
  • Excellent communication and relationship-building skills.
  • Proactive, analytical, and customer-centric mindset.
  • Fluency in English (additional languages are a plus).

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