Customer Success Executive

2 days ago

Bengaluru, Karnataka, India Enterspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

Designation: Customer Success Executive

Location: Malleswaram, Bengaluru.

Department: Business

Reporting to: Director – Business Head

Role Overview

We are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The candidate will represent MIPL in front of corporate clients, ensuring long-term relationships, client satisfaction, and repeat business.

Key Responsibilities

  • Conduct regular follow-ups with clients to ensure smooth execution of commitments.
  • Maintain professional and polished communication across calls, emails, and meetings.
  • Represent the company effectively in client meetings and presentations.
  • Build and nurture strong client relationships, ensuring satisfaction and trust.
  • Work closely with internal teams to resolve client queries, concerns, and escalations.
  • Track and monitor customer engagement metrics, ensuring a high level of retention.
  • Support the Customer Success team in client onboarding and engagement strategies.
  • Coordination with the project team and designing team.

Requirements

  • Graduate/Postgraduate degree in Business, Communication, or related fields.
  • 2–4 years of experience in client-facing roles (Customer Success, Client Servicing, Account Management).
  • Excellent verbal, written, and presentation skills.
  • Strong interpersonal skills with the ability to connect with corporate-level stakeholders.
  • Proactive, well-presentable, and client-oriented mindset.
  • Ability to work independently while collaborating with cross-functional teams.

What We Offer

  • A platform to build long-term client relationships with leading corporate clients.
  • Exposure to high-value projects in design, construction, and corporate services.
  • A professional, collaborative, and growth-oriented environment.

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