
Customer Success Executive
2 days ago
Job Description
Designation: Customer Success Executive
Location: Malleswaram, Bengaluru.
Department: Business
Reporting to: Director – Business Head
Role Overview
We are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The candidate will represent MIPL in front of corporate clients, ensuring long-term relationships, client satisfaction, and repeat business.
Key Responsibilities
- Conduct regular follow-ups with clients to ensure smooth execution of commitments.
- Maintain professional and polished communication across calls, emails, and meetings.
- Represent the company effectively in client meetings and presentations.
- Build and nurture strong client relationships, ensuring satisfaction and trust.
- Work closely with internal teams to resolve client queries, concerns, and escalations.
- Track and monitor customer engagement metrics, ensuring a high level of retention.
- Support the Customer Success team in client onboarding and engagement strategies.
- Coordination with the project team and designing team.
Requirements
- Graduate/Postgraduate degree in Business, Communication, or related fields.
- 2–4 years of experience in client-facing roles (Customer Success, Client Servicing, Account Management).
- Excellent verbal, written, and presentation skills.
- Strong interpersonal skills with the ability to connect with corporate-level stakeholders.
- Proactive, well-presentable, and client-oriented mindset.
- Ability to work independently while collaborating with cross-functional teams.
What We Offer
- A platform to build long-term client relationships with leading corporate clients.
- Exposure to high-value projects in design, construction, and corporate services.
- A professional, collaborative, and growth-oriented environment.
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