Customer Success Executive

2 weeks ago

Bengaluru, Karnataka, India The Elevaate Alchemy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

The Elevaate Alchemy is a luxury wellness brand offering transformational global retreats, energy mastery workshops, and holistic coaching programs. We blend ancient yogic sciences, Ayurveda, breathwork, and modern energy medicine to create immersive experiences for leaders and conscious professionals. Our offerings include transformational yoga and breathwork retreats, mindset and lifestyle coaching, and energy mastery workshops. We serve visionary leaders, wellness practitioners, and conscious individuals seeking deep transformation. Our aim is to help clients overcome burnout, mental and emotional blocks, and align with their highest potential.

Role Description

This is a full-time on-site role for a Customer Success Executive located in Bengaluru. The Customer Success Executive will be responsible for ensuring customer satisfaction, maintaining customer retention, providing customer support, and managing customer accounts. The role involves regularly interacting with clients, understanding their needs, and providing solutions to enhance their experience with our services. The executive will also analyze customer feedback and work collaboratively with internal teams to improve our offerings.

  • Manage CRM and all customer data
  • Respond on time to inquiries and messages that come in through different communication channels(Insta, WhatsApp, Website, Phone Calls )
  • Generate leads for our signature programs using our existing client base.
  • Handle billing and reporting
  • Be the SPOC for all members of our retreats and programs - including creating groups and sending updates to nurture the community.

Qualifications

  • Customer Satisfaction and Customer Retention skills
  • Customer Support and Account Management skills
  • Strong Analytical Skills
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Bengaluru
  • Experience in the wellness or luxury brand sector is a plus
  • Bachelor's degree in Business, Marketing, or related field

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